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Join Sekoia.io as a Technical Account Manager in our Customer Success team. You will act as the trusted technical liaison for our customers, orchestrating their adoption and maximizing the value of the Sekoia.io platform from onboarding to renewal. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will analyze customer architectures, lead practical workshops, provide insights to enrich the roadmap, and actively contribute to upsells and renewals. Responsibilities Technical analysis and optimization Map architecture and customer usage after signing to identify areas for optimization on Sekoia.io. Regularly audit existing configurations, detect points of friction, and recommend technical adjustments. Product adoption & workshops Co‑facilitate practical workshops with the CSM to build user skills on Sekoia.io. Present new features, demonstrate use cases, and help teams get the most value out of the tool. SLA monitoring & action plan Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle. In an incident, formulate and share a corrective technical action plan with the customer. Technical review & ongoing feedback Conduct periodic health checks with the CSM, review configuration, collect feedback, and share the product roadmap. Centralize improvement areas, qualify requests, and forward them to the Product/R&D teams. Critical incident management Serve as the primary point of contact (with the CSM) for managing major incidents: coordinate investigations, monitor deadlines, and communicate with the customer. Ensure traceability of corrective actions and contribute to the improvement of internal processes. Renewal & business development Provide technical support for renewal preparation (demonstrations, ROI arguments). Identify upsell opportunities for additional modules and help build customized proposals. Cross‑functional collaboration Liaise between customers and Support, Product, R&D, and Infrastructure teams to gather, qualify, and prioritize their needs. Summarize and disseminate customer feedback to influence the roadmap. Qualifications Engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field. 3–5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS sector. Experience in consulting or project management for the implementation or migration of SIEM solutions; knowledge of SOC/CSIRT/BlueTeam environments is an asset. Curiosity about new trends and technological developments. Strong teaching skills and excellent interpersonal skills. Ability to learn independently and invest in continuous skill improvement. Knowledge of Windows and Linux system administration principles and basics of Python development. Familiarity with cyber defense standards (MITRE, NIST, etc.). Fluency in both English and French; German or Spanish is a plus. Benefits and Process HR interview with Clémentine, Talent Acquisition Manager (30 minutes) N+1 interview with Mounia, Head of Customer Success (60 minutes) Skills and team fit interview with several CS team members (45 minutes) Wrap‑up interview with Cyril, CRO (30 minutes) Our recruitment process typically takes about 2–3 weeks and includes reference calls. It focuses on discussions rather than trick questions, giving you a chance to showcase your career path and expectations. 📍 This position can be based in Paris, Rennes, or fully remote. Professional trips may be required. ⭐ Sekoia.io is an equal‑opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams from all backgrounds, experiences, and perspectives. #J-18808-Ljbffr
