Technical Account Manager

## Job DescriptionWant to give your **cybersecurity**Join as a **Technical Account Manager** in our Customer Success team. Trained on our innovative platform, you will become your customers' **trusted technical liaison**, orchestrating their **adoption and maximizing the value** of , from **onboarding to renewal**. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will **analyze their architectures, lead practical workshops**, provide insights to **enrich the roadmap**, and actively contribute to upsells and renewals thanks to your expertise.### Your missions**Technical analysis and optimization*** Map architecture and customer usage after signing to identify areas for optimization on .* Regularly audit existing configurations, detect points of friction, and recommend technical adjustments.**Product adoption & workshops*** Co-facilitate practical workshops (in tandem with the CSM) to build user skills on .* Present new features, demonstrate use cases, and help teams get the most value out of the tool.**SLA monitoring & action plan*** Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle.* In the event of an incident, formulate and share a corrective technical action plan with the customer.**Technical review & ongoing feedback*** Conduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap.* Centralize areas for improvement, qualify requests, and forward them to the Product/R&D teams.**Critical incident management*** Serve as the primary point of contact (with the CSM) for managing major incidents: coordinating investigations, monitoring deadlines, and communicating with the customer.* Ensure the traceability of corrective actions and contribute to the improvement of internal processes.**Renewal & business development*** Provide technical support for renewal preparation (demonstrations, ROI arguments).* Identify upsell opportunities for additional modules and help build customized proposals.**Cross-functional collaboration*** Liaise between customers and Support, Product, R&D, and Infrastructure teams: gather, qualify, and prioritize their needs.* Summarize and disseminate customer feedback (satisfaction, irritants, requests for changes) to meet their needs and influence the roadmap. *The position can be based in Paris, Rennes or fully remote in Europe. Professional trips paid for by the company might be required.*## Preferred Experience **We are excited to meet you if :*** You have an **engineering degree** or equivalent, ideally in computer science, cybersecurity, or a related field.* You have **3 to 5 years of experience** in a **similar technical role** (Solution Engineer or Technical Account Manager), preferably in the **cybersecurity SaaS** publishing sector.* You have experience in consulting or project management for the implementation or migration of **SIEM solutions**, with knowledge of **SOC/CSIRT/BlueTeam** environments being an asset.* You are curious about new trends and technological developments.* You have strong **teaching skills** and excellent interpersonal skills.* You can learn independently and invest in the **continuous improvement** of your skills.* Knowledge of Windows and Linux system administration principles, as well as the basics of **Python development**.* Familiarity with certain **cyber defense standards** (MITRE, NIST, etc.).* You are fluent in both **English** and **French**; other languages such as German or Spanish are a plus.* HR Interview with Clémentine, Talent Acquisition Manager (30')* N+1 Interview with Mounia, Head of Customer Success (60')* Skills and team fit interview with several members of the CS team (45')* Wrap up with Cyril, CRO (30')* Contract Type: **Full-Time*** Location: **Paris, Rennes*** Education Level: **Bachelor's Degree*** Experience: **> 3 years*** **Possible full remote** #J-18808-Ljbffr