Customer Success Manager
il y a 11 heures
At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximize the value of their existing use cases, and optimize for growth into new use cases across their business - ultimately working to ensure continuously improving value and return on their Dataiku investment.
Customer Success Managers play an integral role in our business, also serving as the ultimate liaisons between customers and internal teams, including Sales, Services, Product Management, and Marketing. In so doing, CSMs ensure streamlined value delivery based on desired customer outcomes and use case metrics, with a focus on mutual success and growth.
**Responsibilities include (but are not limited to)**:
- Actively serve a portfolio of assigned accounts based in your region - EMEA, Southern Europe
- Gain an understanding of clients' use cases and desired business outcomes and help many licensed users achieve these goals via DSS
- Assist in the onboarding of users onto the DSS platform and ensure healthy adoption of the product
- Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production
- Implement customer engagement strategies, including consistent Executive Business Reviews
- Leverage Customer Health analytics to identify customer expansion opportunities and churn risks
**Success Profile**:
- 3+ years of experience in a SaaS AI/ML company managing external customers and revenue in a Customer Success, Account Executive, or Sales Engineer capacity
- Strong verbal/written communication & presentation skills; extraordinary listening skills
- In-depth knowledge of data architecture topics, technology landscape, data science technical ecosystem, and analytics tools
- Comfort establishing credibility with key customer decision-makers and influencers
- Strong data science project lifecycle knowledge and a proven record of supporting organizations in their AI maturity curve
**What are you waiting for**
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
**A
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