Hybrid SaaS Support Specialist – AI
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Riot is seeking a client-focused support specialist to handle complex Fin/Intercom tickets, diagnose issues, and translate technical topics for customers. You will document steps, escalate with context, and contribute to product evolution.
You will build automated responses for recurring cases, maintain the Help Center, and help the team improve through automation and AI, enabling customers to be more self-sufficient. On-site in Paris with some remote work.
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