Training and Quality Coordinator

Training and Quality Coordinator (m/f/d) 3 days ago Be among the first 25 applicants About Voyage Privé Born in France in 2006, Voyage Privé has grown from an ambitious startup into Europe’s leading travel tech platform. Operating across nine markets with tens of millions of users, we are a tech powerhouse revolutionizing online travel. A mission‑driven culture where performance meets impact powers our innovative campus, bringing together tech talent, athletes, students and artists. We are now upgrading our technical foundation with cloud architecture, AI and real‑time systems to become the top reference for luxury travel, known for an excellent offer and customer experience. Job Description As a Quality & Training Specialist, you’ll play a key role in elevating the performance, expertise, and service quality of our Customer Operations teams. You’ll work closely with internal Customer Relations teams, external call‑center partners and cross‑functional stakeholders to ensure a seamless and high‑quality customer experience while continuously improving training and processes. Responsibilities Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams. Collaborate with call‑center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards. Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement. Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging. Foster a culture of quality across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions. Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction. Travel regularly to visit and support our external call‑center partners abroad, ensuring alignment and operational excellence on the field. Qualifications Proven experience in training, learning management or customer relations, with a solid understanding of service quality and customer satisfaction. Strong communication and writing skills, with a real appetite for content creation and knowledge sharing. Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision. Confident in leading training sessions or workshops, and comfortable working collaboratively in a project‑based environment. Tech‑savvy, at ease with CRM tools, back‑office systems, collaboration platforms and the Office suite. Fluent in English (daily exchanges with international teams); knowledge of another European language (Spanish, Italian, German, etc.) is a plus. Experience in the travel or tourism industry would be a strong asset. Recruitment Process Call with a Talent Acquisition Partner (30–45 min): Get to know each other We’ll share more about the role, the team and our culture. Business Case: A practical exercise to showcase your analytical mindset and strategic thinking on operations topics. Manager Interview (60 min): Meet your future manager to deep dive into your experience, missions and ways of working. Chief Operations Officer Interview (60 min): Meet your future COMEX member to align on expectations, culture and long‑term impact. 📍Location: Aix en Provence, France📅 Start Date: The sooner, the better📄 Contract Type: Full‑time / Permanent Benefits Our HQ in the South of France offers an exceptional environment—natural, cultural and digital—on a modern and eco‑responsible campus. Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on‑site days per week plus 4 fully remote weeks per year. Access a large on‑site fitness centre and the private padel court. Enjoy company breaks, annual conventions, meetups and talks, free tickets to Provence Rugby home matches, and up to 20% off exclusive getaway offers. Seniority Level Entry level Employment Type Full-time Job Function Training Software Development and IT Services and IT Consulting #J-18808-Ljbffr