Service Delivery
il y a 1 semaine
As a Service Delivery & Project Manager at COSMOTE Global Solutions, you will: Service Delivery & Performance Ensure services are delivered on time, within scope, and in line with agreed quality standards Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs) Lead continuous improvement initiatives to enhance service performance, efficiency, and quality Client & Stakeholder Management Act as the primary point of contact for clients on all service delivery matters Build strong client relationships, understand business needs, and manage expectations effectively Facilitate regular service reviews, performance meetings, and improvement discussions Onboarding & Transition Management Lead the onboarding of new clients and new service engagements Coordinate cross-functional teams to ensure smooth transitions from proposal and design to live service delivery Define onboarding and transition plans, set milestones, track progress, and ensure operational readiness Engage closely with clients throughout onboarding to ensure alignment, clarity, and satisfaction Project Management Lead and deliver IT and technical projects from initiation to closure Define project scope, plans, schedules, and timelines; monitor progress against milestones Coordinate cross-functional project teams and communicate effectively with stakeholders Identify, assess, and manage project risks, issues, dependencies, and changes Ensure projects are delivered on time, within budget, and to required quality standards Team Leadership Lead, coach, and develop the service delivery and project teams Coordinate and integrate internal support teams to ensure seamless delivery Allocate work effectively and support team performance and engagement Promote a culture of accountability, collaboration, and continuous professional development Process, Operations & Continuous Improvement Develop, document, and maintain standard operating procedures and service delivery best practices Manage escalation processes and ensure timely resolution of service or project issues Work closely with internal functions (e.g., sales, technical, operations) to align delivery with business strategy Analyze performance data to identify trends, risks, and opportunities for improvement Produce operational and project reports and provide insights to senior leadership Support the ongoing refinement of service delivery and project management frameworks Requirements Bachelor's degree in Project Management, Information Technology, or a related field Proven experience in service delivery management and/or IT project management Proven experience with the above tasks Experience managing IT or technical services and projects in a client-facing environment Strong communication, stakeholder management, and relationship-building skills Excellent planning, organizational, and problem-solving abilities Experience working with project management and service management tools (e.g., Jira, MS Project) Service Management certification (e.g., ITIL) Project Management certification (e.g., PMP, PRINCE2, Agile/Scrum) #J-18808-Ljbffr
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Service Delivery Manager
il y a 2 semaines
Paris, France F8 CONSEIL Temps pleinLa production et le delivery, c’est notre quotidien — notre terrain de jeu.Chez F8 Conseil, on accompagne les DSI et les Achats IT dans le pilotage de leurs services managés, en veillant à ce que les engagements contractuels se traduisent par une performance réelle sur le terrain.Dans ce contexte, nous renforçons notre équipe et recrutons de...
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Service Delivery Manager
il y a 4 semaines
Paris, Île-de-France NTT Temps pleinContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
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Service Delivery
il y a 2 semaines
Paris, France Cosmote Global Solutions Temps pleinService Delivery & Performance Ensure services are delivered on time, within scope, and in line with agreed quality standards Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs) Lead continuous improvement initiatives to enhance service performance, efficiency, and quality Client & Stakeholder Management Act...
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Service Delivery Manager
il y a 2 semaines
Paris, France Amadeus Hospitality Temps pleinService Delivery Manager page is loaded## Service Delivery Managerremote type: Hybridlocations: Paristime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 11, 2026 (13 days left to apply)job requisition id: R32456**Job Title**Service Delivery ManagerLead the delivery of contracted services and solutions, ensuring...
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Service Delivery Manager
il y a 4 semaines
Paris, Île-de-France Collective Temps pleinBudget: €/jourService Delivery Manager (SDM)Localisation : Flexible (hybride / télétravail possible)Expérience requise : 6 à 8 ansContexte et Objectif du posteDans le cadre du renforcement de nos dispositifs de cybersécurité, nous recherchons unService Delivery Manager expérimentépour assurer la gestion opérationnelle et stratégique...
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Service Delivery
il y a 2 semaines
Paris, France COSMOTE GLOBAL SOLUTIONS NV Temps pleinOverviewAs a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:Service Delivery & PerformanceEnsure services are delivered on time, within scope, and in line with agreed quality standards.Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).Lead continuous improvement initiatives to...
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Service Delivery
il y a 2 semaines
Paris, France COSMOTE GLOBAL SOLUTIONS NV Temps pleinAs a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:Service Delivery & PerformanceEnsure services are delivered on time, within scope, and in line with agreed quality standards.Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).Lead continuous improvement initiatives to enhance...
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Service Delivery
il y a 2 semaines
Paris, Île-de-France COSMOTE GLOBAL SOLUTIONS NV Temps pleinDescriptionAs a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:Service Delivery & PerformanceEnsure services are delivered on time, within scope, and in line with agreed quality standards.Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).Lead continuous improvement initiatives to...
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Service Delivery
il y a 2 semaines
Paris, Île-de-France COSMOTE GLOBAL SOLUTIONS NV Travail à distance Temps pleinDescriptionAs a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:Service Delivery & PerformanceEnsure services are delivered on time, within scope, and in line with agreed quality standards.Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).Lead continuous improvement...
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Service Delivery
il y a 1 semaine
Paris, Île-de-France COSMOTE GLOBAL SOLUTIONS NV Travail à distance Temps pleinDescriptionAs a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:Service Delivery & PerformanceEnsure services are delivered on time, within scope, and in line with agreed quality standards.Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).Lead continuous improvement...
