Client Success Technical Specialist
il y a 2 semaines
Client Success Technical Manager Apply to join Fever – the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment with proprietary technology and data‑driven approach. Every month, we inspire over 300 million people in more than 40 countries, empower event creators, and partner with industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound. About the role You will join the Business department and report directly to the COO. As a Client Success Technical Manager, you will own a portfolio of client accounts, guide them through every stage of their journey with Onebox, and serve as the first point of contact for technical requests and platform troubleshooting. Responsibilities Be the go‑to person for clients on technical support, platform usage, and troubleshooting. Manage daily client requests, including incident resolution, platform configuration, and data exports. Provide onboarding, training, and ongoing support to help clients get the most out of Onebox. Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience. Support on‑site operations during live events when needed. Drive customer satisfaction and identify opportunities for improvement. Qualifications Experience in customer support, ideally in a SaaS environment. Confident troubleshooting technical issues with a hands‑on mindset. Fluent in English and French (written and spoken); Spanish is a plus. Tech‑savvy, detail‑oriented, and focused on client experience. Comfortable working cross‑functionally with internal teams. Valid driver’s license for occasional on‑site support. Bonus: knowledge of networks, ticketing platforms, or event tech. Benefits & perks Make a real impact on the company’s growth and evolution. Work in a young, international team of talented people. 25 days of vacation, accrued month by month. 40% discount on all events on Fever. Health insurance with 50/50 cost sharing between Fever and the employee. Wellness pass (ex‑Gymlib). Transport compensation. Meal tickets. English & Spanish lessons. Hybrid remote‑working policy. How to apply Apply now and become part of the Onebox Customer Success team. For more information, visit the company website or connect with us on LinkedIn. About Fever Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. We encourage everyone to apply, regardless of birthplace, race, gender, religion, sexual orientation, disability, marital status, age or caregiving responsibilities. If you require accommodation during the selection process, please contact our Talent team. For more information about how Fever processes your personal data, click here Fever - Candidate Privacy Notice. #J-18808-Ljbffr
-
Client Success Technical Specialist
il y a 2 semaines
Paris, France FeverUp Temps pleinJoin Onebox Where Innovation Meets Entertainment Onebox a company within the Fever Group is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process from event setup and sales to real-time validation at the venue. Our platform processes thousands of transactions per minute ensuring seamless access to...
-
Client Success Technical Specialist
il y a 2 semaines
Paris, Île-de-France FeverUp Temps pleinJoin Onebox – Where Innovation Meets EntertainmentOnebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..Our platform processes thousands of transactions per minute, ensuring seamless...
-
Client Success Technical Manager
il y a 2 semaines
Paris, Île-de-France FeverUp Temps pleinJoin Onebox – Where Innovation Meets EntertainmentOnebox, part of the Fever Group, is a leading provider of end-to-end ticketing solutions for live events — from sports and theater to racing circuits, shows, concerts, and much more. Our technology powers the entire ticketing journey, managing everything from event setup and sales to real-time access...
-
Client Success Specialist
il y a 21 heures
Paris, France Uber Temps pleinThe Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service....
-
Client Success Agency Representative
il y a 1 semaine
Paris, France Grafton Fr Temps plein**Mission : (fiche de poste en anglais)** - Help Agency clients measure their success and return on investment from Indeed by monitoring and analyzing trends on the account. - Become a product specialist, which will allow you to best optimize clients' accounts and set them up for success. - By diagnosing and solving technical problems, you will solidify...
-
Client Success Tech Specialist – SaaS Onboarding
il y a 2 semaines
Paris, France FeverUp Temps pleinA leading event technology company is seeking a B2B SaaS Client Success Technical Manager in Paris. You will manage a portfolio of client accounts, guiding them through onboarding and providing technical support. This hybrid role requires fluency in English and French with a focus on client experience. The position offers a dynamic work environment and the...
-
Technical Success Manager
il y a 9 heures
Paris, France Yousign Temps pleinAt Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution. 🖊⚡ Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale‑up is now present in France 🇫🇷, Italy🇮🇹 and Germany 🇩🇪! Our goal? To become the European leader in electronic signatures by...
-
Technical Security Specialists Manager
il y a 2 semaines
Paris, France Microsoft Temps pleinThe Microsoft Security organization’s mission of making the world a safer place has never been more important. The Solution Specialist Unit team within the Microsoft Security organization is at the forefront of this effort, engaging directly with customers to contribute to their success. With thousands of global security experts worldwide, $1 billion+...
-
Senior Enterprise Technical Success Manager
il y a 9 heures
Paris, France Yousign Temps pleinA leading electronic signature provider in Paris is seeking a Technical Success Manager to build customer loyalty and ensure successful adoption of their platform. The ideal candidate will have at least 4 years of experience in customer success or technical roles, with a strong focus on API implementation and problem-solving. This position requires fluency...
-
Senior Analyst, Technical Success Manager
il y a 6 jours
Paris, France Qualtrics Temps pleinAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...