Client Success Technical Specialist

il y a 2 semaines


Paris, France Fever Temps plein

Client Success Technical Manager Apply to join Fever – the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment with proprietary technology and data‑driven approach. Every month, we inspire over 300 million people in more than 40 countries, empower event creators, and partner with industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound. About the role You will join the Business department and report directly to the COO. As a Client Success Technical Manager, you will own a portfolio of client accounts, guide them through every stage of their journey with Onebox, and serve as the first point of contact for technical requests and platform troubleshooting. Responsibilities Be the go‑to person for clients on technical support, platform usage, and troubleshooting. Manage daily client requests, including incident resolution, platform configuration, and data exports. Provide onboarding, training, and ongoing support to help clients get the most out of Onebox. Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience. Support on‑site operations during live events when needed. Drive customer satisfaction and identify opportunities for improvement. Qualifications Experience in customer support, ideally in a SaaS environment. Confident troubleshooting technical issues with a hands‑on mindset. Fluent in English and French (written and spoken); Spanish is a plus. Tech‑savvy, detail‑oriented, and focused on client experience. Comfortable working cross‑functionally with internal teams. Valid driver’s license for occasional on‑site support. Bonus: knowledge of networks, ticketing platforms, or event tech. Benefits & perks Make a real impact on the company’s growth and evolution. Work in a young, international team of talented people. 25 days of vacation, accrued month by month. 40% discount on all events on Fever. Health insurance with 50/50 cost sharing between Fever and the employee. Wellness pass (ex‑Gymlib). Transport compensation. Meal tickets. English & Spanish lessons. Hybrid remote‑working policy. How to apply Apply now and become part of the Onebox Customer Success team. For more information, visit the company website or connect with us on LinkedIn. About Fever Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. We encourage everyone to apply, regardless of birthplace, race, gender, religion, sexual orientation, disability, marital status, age or caregiving responsibilities. If you require accommodation during the selection process, please contact our Talent team. For more information about how Fever processes your personal data, click here Fever - Candidate Privacy Notice. #J-18808-Ljbffr



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