Care Expert
il y a 4 jours
OverviewJoin to apply for the Care Expert - France 🇫🇷 role at Alan.We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. By connecting all aspects of care—private, public, and direct to consumer—we create the most member-centric healthcare experience. We empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people (still growing) operates across France, Spain, Belgium, and Canada.About our culture: we have a set of values to guide our approach to work, including driving to help members live healthier, mission as the boss, member- and customer-led focus, excellence, distributed ownership, radical transparency, collaborative growth, optimistic alchemy, empathetic challengers, bold & creative contrarians, moving fast by fighting complexity and focusing on high-impact work, and disciplined execution.ResponsibilitiesAs a Care Expert, transform member requests into delightful experiences with meaningful solutions, timely responses, crystal-clear information, and transparent guidance.Dive into the French healthcare system and the needs of Alan’s B2B partners who have chosen us as their corporate health insurer.80% of time dedicated to providing exceptional member support; 20% driving innovative care projects tailored to your expertise.Lead end-to-end process improvements and translate data insights into actionable solutions.Guide and inspire fellow Alaners; build high-performing project teams; shape the future of Care at Alan.Possible leadership of projects such as member empowerment initiatives, designing Care team structures, cross-community product innovations, and talent growth initiatives.QualificationsHave a genuine passion for helping others and solving member challenges.Master French and English at a full working proficiency level (written and spoken).Confident with technology and digital tools; comfortable connecting with members across channels (email, chat, and phone).Natural empathy and a calm presence; able to take initiative and turn ideas into action.Thrive in collaborative environments; willingness to learn and share knowledge.Bonus: understanding of the French healthcare system (not required; training available).BenefitsFair rewards with generous equity packages for permanent contracts; flexible office options and remote possibilities with equipment sponsorship.Tools: MacBook Pro, peripherals, and high-quality accessories.Flexible vacation policy and working hours; comprehensive healthcare insurance for you and your dependents (varying by country for permanent contracts).Country-specific commuter benefits; learning and training opportunities with flexible policies; coaching culture with a dedicated coach from day one.Parental leave for new parents (permanent contracts).Seniority levelMid-Senior levelEmployment typeFull-timeJob functionHealth Care ProviderIndustriesInsuranceReferrals increase your chances of interviewing at Alan by 2x. Get notified about new Care Specialist jobs in Dijon, Bourgogne-Franche-Comté, France. We’reUnlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Care Expert: Lead Member Care
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Dijon, France Alan Temps pleinA health tech company is seeking a Care Expert in Dijon, France. The role focuses on transforming member requests into exceptional experiences and offering transparent guidance within the French healthcare system. Applicants should have strong empathy, be fluent in French and English, and possess a passion for helping others. With a full-time contract, this...
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