Sr. Services Project Manager

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences. Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in‑person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in‑person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission‑critical enterprise software and technology‑enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long‑term investment, and a strong commitment to building market‑leading businesses and meaningful careers.

POSITION OVERVIEW

As our Senior Services Project Manager, you will lead client projects and programmes from planning through successful delivery, with accountability for schedules, financials, scope, risks, and change management. You will partner with project teams, clients, sponsors, and senior stakeholders to keep complex engagements aligned, transparent, and on track. This is an opportunity to combine strong delivery leadership with client engagement while helping teams successfully execute strategic technology initiatives.

WHAT YOU’LL DO

• Lead client projects and programmes to successful, on‑time delivery, managing schedules, financials, scope, deliverables, and change requests.
• Develop estimates and detailed project plans across all phases of delivery, maintaining clear expectations and accountability across internal and external project teams.
• Identify, assess, and manage project and programme risks, issues, dependencies, and changes, taking action to protect delivery outcomes.
• Provide clear status reporting on milestones, deliverables, financial performance, testing, deployment activities, risks, and issues to project teams, sponsors, leadership, CIOs, and other key stakeholders.
• Partner across technology, operations, business, and client teams to understand interdependencies and coordinate effective delivery.
• Support the development and management of Statements of Work, engagement schedules, and contractual delivery commitments.
• Lead, motivate, and mentor project team members while fostering collaboration, accountability, and effective stakeholder relationships.

WHAT YOU’VE DONE

• Bachelor's degree or higher, or foreign equivalent, preferably in a field with an analytical emphasis.
• Minimum of eight years of professional experience, including at least five years leading complex IT and/or software implementation projects and programmes, either for a software vendor or on the client side, with responsibility for delivery to schedule and within budget.
• High level of autonomy, with direct accountability for delivery margin, forecasts, invoicing, arbitration, escalations, client governance, and contribution to staffing decisions.
• Experience leading, motivating, and managing project teams of varying sizes, including internal and external resources, while maintaining accountability for performance and delivery, and comfortable being hands‑on when needed to unblock delivery, resolve issues, and support the team.
• Strong emotional intelligence and a demonstrated ability to work independently and collaboratively, building alignment and effective teams across departments and across technical and non‑technical stakeholders to unblock issues and keep project activities moving smoothly.
• Ability to identify, shape, and develop client service opportunities that respond to client needs and create value.
• Fluent French and English, written and spoken, are required.

PREFERRED

• Project Management Professional (PMP) certification is preferred.
• Knowledge of insurance software or the insurance domain is preferred, and reinsurance experience is especially valued.
• Working knowledge of Jira and Workday.

SKILLS & CAPABILITIES

• Excellent leadership, written and verbal communication, presentatio