Department Manager

WHY WORK FOR VERSACE Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life WHO YOU ARE Our leaders at Versace are fashionable, elevated, and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. As a Department Manager, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service. WHAT YOU WILL DO Support the Store Manager in driving the business results through a continuous development of the assigned team and an optimized management of the relevant department in terms of image, product, and operations. Coordinate the team to deliver the Versace experience. Analyze the business, propose to Store Manager/ Assistant Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies Constantly review the sales and KPIs performance of the relevant Department Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity Business development Analyze the business, propose to Store Manager/ Assistant Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies Constantly review the sales and KPIs performance of the relevant Department Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity Team Management Support the Store Manager / Assistant Store Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance, and capabilities Contribute to create and foster a dynamic environment: enhance team spirit, promote teamwork, and maintain harmonious staff relations Coordinate and make sure staff follow Company guidelines and are held accountable for achieving set goals Following the Store Manager and Assistant Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, always dedicating the right attention to the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills Participate in the daily and weekly in store briefings to motivate, set objectives and show how to reach them Support with informative and inspiring participation the new staff onboarding experience Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions Encourages team members to focus on what they would like their clients to feel during a Versace experience CRM Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customers and maximize sales opportunities Support the organization of in-store and promotional events, liaising with merchandising and PR team Category Management Collaborates in reaching an effective organization of the stock room according to the guidelines Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels Remains in compliance with operational and company policies and procedures, and assures all policies are enforced Ensures store presentation and visual merchandising standards are maintained according to company directives and applies strategies to deliver best results through merchandising and visual representation YOU’LL NEED TO HAVE Bachelor’s degree in Fashion or Business preferred 1-3 years of experience in retail management – luxury experience preferred Full understanding of specialty retail and store operations Computer skills, including operation of retail point of sale system, Word, Excel, and email Strong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the market Good team management skills, with the potential to develop people personally and professionally Confidence, organization skills, critical thinking, and problem-solving skills Very good verbal and written communication skills Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities A positive and constructive approach, sales focused with the ability to take ownership WE’D LOVE TO SEE An entrepreneur with the ability to drive results; adaptable, problem solver, strategic Well connected with a strong ability to engage Elevated customer service skills; a true fashion expert with a passion for sales A positive, outgoing, high-energy personality able to thrive within a high paced environment At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V #J-18808-Ljbffr