Customer Tech Manager（France, Paris）
il y a 1 jour
Responsibilities Plan, execute, and oversee technical projects to ensure on-time and high-quality delivery. Define project scope, objectives, deliverables, and success metrics in collaboration with internal and external stakeholders. Identify and mitigate project risks while ensuring alignment with client requirements and expectations. Cross‑functional Collaboration Collaborate closely with engineering, product, and sales teams to ensure seamless deployment of technical solutions. Act as a liaison between technical and non‑technical teams, translating business goals into executable technical plans. Facilitate effective and clear communication between internal cross‑functional teams and external clients. Continuous Improvement and Innovation Gather insights and feedback from clients and internal teams to refine technical workflows and product offerings. Keep up with industry trends and emerging technologies to enhance technical strategy. Continuously optimize project workflows, tools, and methodologies to improve efficiency and quality. Customer Relationship and Support Serve as the main point of contact for clients, maintaining frequent and transparent communication. Analyze client needs to inform internal product development and improvement efforts. Build and maintain long‑term client relationships by staying alert to market changes, risks, and business challenges. Internal Team Collaboration Partner with business development and executive teams to create strategic technical plans aligned with customer goals. Coordinate internal resources for successful product delivery and deployment. Lead project review sessions to resolve issues and drive projects forward. Risk and Issue Management Proactively identify potential project risks and implement mitigation plans. Address and resolve issues quickly to ensure smooth execution throughout the project lifecycle. Qualifications Educational Background and Experience Academic background in software/hardware R&D, product management, or data analytics. 3–5 years of experience in project management or technical delivery; experience in client management is a strong plus. Skills and Competencies Proficient in project management methodologies and tools (e.g., Agile, Scrum, Waterfall). Strong analytical thinking and problem‑solving abilities. Excellent communication and interpersonal skills; able to collaborate with both technical and non‑technical stakeholders. Familiarity with software development processes, technical systems, and infrastructure. Certifications and Language Requirements PMP, CSM, or equivalent certifications are preferred. Fluency in English is required for both technical and business communication. Additional European language skills such as French, German, or Italian are considered a plus. Preferred Background Minimum 2 years of team management experience. Proficiency in Spanish or Italian will be considered an advantage. Strong analytical and structured problem‑solving capabilities. Outstanding global communication and presentation skills. Experience managing cross‑functional, cross‑regional project teams. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales, Business Development, and Other Industries Technology, Information and Internet #J-18808-Ljbffr
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