Customer service representative

## Customer service representativePostuler: Paris, France: Temps Plein: Publié il y a 3 jour(s): R2612092Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui# Ce que vous ferez# This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior

job description
or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations..
High School Diploma/GED or equivalent experience required. 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required. IMPORTANT: The role is for a fixed term of 6 monthsCe qu’Cencora offre

Nous offrons
une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que

nous offrons
. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.
Temps Plein #J-18808-Ljbffr