PRADA - IN-STORE TRAINER H/F

JOB PURPOSESupport Store Manager in bringing the store to full potential, achieving business results and qualitative objectivesPlan and cascade training programs in line with global, local and store prioritiesPromote a culture of Shadowing: Observation, Feedback and Coaching at all Store levelsSupport Store Leadership in Team development and driving performance of individual Client AdvisorsEnsure an effective Client Journey implementationRESPONSIBILITIESPARTNER WITH STORE MANAGER & STORE LEADERSHIP:Identify training needs in line with business prioritiesDevelop training action plans at a Store & Client Advisor levelLeverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharingCollaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activitiesPerform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training levelTRAINING & CONTENTSupport Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledgeDrive in-store training initiatives with active shop floor presenceMonitor quality, impact and true retention of training contentEnsure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)CULTURE OF COACHINGLead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End productsFollow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)Ensure regular communication with Trainees, giving them continuous feedback on progressONBOARDINGManage onboarding journey for New Hires in the store by facilitating their in-store induction and partnering with HRYou are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.KNOWLEDGE AND SKILLSAbility to understand business needs and create a related Action PlanAble to plan a Training calendar aligned with the Action PlanCapacity to drive business results and foster a business mindsetProven Shadowing ability on different Store roles – Client Advisors and Store Leadership (Observation skills / Feedback method / Coaching method)Proven experience in public speaking (contents creation is nice to have)Able to embrace and bring learning innovation into the methods of delivery - both digital and liveExperience in Training/Learning roles applied to the Luxury Retail BusinessAble to relate with different Stakeholders levelsExcellent verbal communication and strong presentation skillsClient, business and KPIs focusedDetail-oriented, organized, structured-thinkerSelf-motivated, ability to think and work independentlyHigh Teamwork competencyLeads by example2 years of experience in a similar role in Luxury RetailFluency in English is a plusCoaching Certification is a plusYou are joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. #J-18808-Ljbffr