Operations Manager

Operations Manager - Customer Projects - ReliefJoin to apply for the Operations Manager - Customer Projects - Relief role at OSS VenturesThis range is provided by OSS Ventures. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeJoin Relief Operations and redefine the standard for financial and commercial performance in manufacturing.Position: Operations Manager - Customer ProjectsLocation: Paris, 75003Compensation: ~50K + significant BSPCE packageMission: Deploy Relief’s SaaS solution, enrich scalable playbooks, and ensure measurable client impact.Why joining us: Own high-impact ops at the heart of a top 1% startup — and fast-track your career in the process.Ideal candidate: Experienced (3-5 years in consulting or project management with proven results), Resourceful (to navigate complex client datasets and adapt quickly) and Fluent in both French and English.Born last September, Relief is a early-stage AI-powered SaaS revolutionizing how manufacturers achieve profitability by transforming how they quote and sell their industrial projects.In just 6 months, we've helped manufacturers reduce quoting times from 3 days to 15 minutes, grow from 1 to 5 active quote-builders, and scale both quoting and margin without growing headcount.We’re convinced that 15% of manufacturers will integrate AI into their core processes — and Relief will lead this transformation.Backed by OSS Ventures — the leading industry-specialized startup studio in Europe (€25M+ revenue, 15+ startups) — we also closed a €2.6M fundraising round to accelerate our vision.Our clients? Industrial companies from 50 to 5000 employees, across multiple sectors, all looking for application of cutting-edge tech into their real-world factory floors.Our Core ValuesTransparency: We believe that the faster the information comes, the faster we can act with it. We act fast, embrace challenges, and learn from mistakesEmpathy: If you understand the people in front of you, you can solve their problems and yoursAmbition: We build solutions that transform our clients’ businesses, always with the extra step.Your mission: We’re looking for an Operations Manager, at the heart of customer success at Relief. Your mission? Turn decisions into results, over a 3-month period. From customer onboarding to business impact, you’ll own every step of the customer journey from intuition-based quoting to data-driven decisions, and help us scale a category-defining product.Key ResponsibilitiesImplement Relief for customersFrame Relief x Customer collaboration detailed objectives and planLead onboarding processes and facilitate high-impact client workshopsTrain customers’ user teams and foster product adoption, re-engage when needed (change management)Generate and track valueUnderstand customer pain points and define innovative solutionsAct as a process expert to challenge implementation requests and increase benefitsContinuously grow customer’s value over time - through gradual activation of advanced product modules as well as increased quoting activityReport to sponsors and monitor project success within agreed timeframe (3 months)Participate to Relief ops model design and growthCo-structure and improve our deployment playbook to make it scalableShare field feedback with Product, Tech, and Business teams to influence roadmap and prioritizationContribute to internal tooling, processes, and onboarding methods to accelerate team ramp-up and operational excellence.What We Are Looking ForMust-have3 to 5 years of experience in consulting or project management.Strong project management skills, and experience working directly with senior executives (C-suite).Exceptional analytical skills with the ability to navigate, restructure, and derive insights from complex datasets.Resourceful technical problem-solving with capability of quickly adapting to challenges and finding innovative solutions to complex operational problems.Strategic execution with the ability to deliver excellence under tight deadlines.Hands-on mindset, working closely with users and real-world problems.Excellent customer relationship - bringing empathy and humility, though not afraid to speak up and take a stand.Fluency in both French and English.What Will Set You ApartExperience in industrial or complex B2B environments.Exposure to complex software rollouts.A relentless attention to detail and a commitment to excellence.Why joining us?Impact-driven mission: you’re making a real difference for manufacturers.Unique opportunity: a 360° role - both hands-on and strategic - to go deep into manufacturing, SaaS environment, and tech scale up ops.Ambitious & supportive team: you’re the first Ops team member and participate in setting the standards.Career Growth: fast-track career opportunities within a fast-growing team.Recruitment processScreening (15 min - Visio): A conversation to understand your background and motivations.Background deepdive (1h30) with Amandine, Lead Ops - A deeper session to evaluate the fit between the candidate and the job.Ops case study (1h30) with Amandine and Mickaël, CEO - a concrete exercise to give you a feel for the role and see how you approach real-world challenges.Final interview (1h) meet with Jonas, CTO - to ensure alignment with our vision and values. #J-18808-Ljbffr