Head concierge
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KEY RESPONSIBILITIES
* Lead, support, and motivate the Concierge, Bell Desk, Valet, and Lobby teams
* Ensure a warm, personalized, and impeccable welcome for our international clientele
* Anticipate guests’ needs and expectations to provide exceptional tailor-made service
* Organize transfers, restaurant reservations, entertainment, excursions, activities, and special requests
* Develop and maintain a trusted network of high-end partners and service providers
* Follow up on guest requests and ensure complete guest satisfaction
* Foster seamless coordination with all hotel departments
* Handle sensitive situations with professionalism, diplomacy, and discretion
* Oversee guest expenses, invoicing, and payments related to concierge services
* Participate in the recruitment, training, and scheduling of team members
* Ensure compliance with the hotel's quality standards and internal procedures
* Represent the image and values of the hotel to guests and external partners.This list is not exhaustive and additional duties may be assigned according to operational needs.PROFILE:You are passionate about luxury hospitality and personalized service. With an excellent presentation and strong attention to detail, you thrive in a demanding environment with elegance, responsiveness, and discretion.
You possess:
* Proven experience in a concierge role within a luxury hotel or palace environment
* Excellent interpersonal skills and strong leadership abilities
* Outstanding organizational skills and a proactive mindset
* Broad general knowledge and an in-depth understanding of Paris
* Fluency in French and English; a third language would be an asset
* Strong diplomacy, emotional intelligence, and a genuine service-oriented approach
* The ability to prioritize effectively and manage complex requests calmly and efficiently.Professionalism, discretion, elegance, and a passion for hospitality will be key factors in your success within our establishment.
BENEFITS:
* After one year of service, employees are entitled to up to seven complimentary nights per calendar year at participating managed properties, as well as a 50% discount on food and beverage consumption at the bar and restaurant of the selected hotel
* Comprehensive health insurance coverage
* Profit-sharing and incentive schemes
* 100% reimbursement of the Navigo transportation pass
* A modern connected cafeteria offering fresh and balanced meals throughout the day (12 menu options available each week)
* A supportive and welcoming work environment where teamwork and mutual respect are at the heart of daily operations. #J-18808-Ljbffr
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