Consumer Experience Strategy Lead

Le contenu du poste est libellé en anglais car il nécessite de nombreuses interactions avec nos filiales à l’international, l'anglais étant la langue de travail.

This job offer is accessible to all, regardless of gender.

Job title: Consumer Experience Strategy Lead

• Location: Lyon, M&S Digital Accelerator
• Hybrid (3 days on site)

About the job

As a CX Strategy Lead within the Manufacturing & Supply (M&S) Accelerator, you will provide the end-to-end human-centered experience strategy and digital solutions for Sanofi manufacturing staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, and technical frameworks. Collaborating closely with Product teams, leadership, and key stakeholders, you will shape solutions that align with business objectives, product vision, and long-term strategy, ensuring seamless and scalable experiences across the M&S ecosystem.

This role demands deep expertise in user experience, design thinking, and Human-Centered Design methodologies where you will develop CX strategy to differentiate and deliver innovative digital solutions that will make experiences more accessible, integrated, and reliable for users in collaboration with cross-functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

You will play a key role in fostering a user-centric culture, adapting to evolving needs, and championing design excellence. If you’re passionate about delivering impactful, scalable solutions, join us in shaping the future of Sanofi’s Consumer Experience (CX) journey.

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Consumer Experience Design Team as a Product Design Lead and help make it happen. Your job? Lead the creation of exceptional user experiences and global product design, fostering a user-centered culture while collaborating with cross-functional teams to drive innovation and impact.

Main responsibilities:

• Deliver CX Strategy – Looking across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks
  • Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
  • Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
  • Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
  • Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
  • Embody excellence in consumer experience at all levels and influence product and service strategy direction
• Influential Leader – Representing CX Strategy across the business and corporate, including product and service development functions:
  • Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
  • Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

About you

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings
• Strong communication and presentation skills to convey recommendations efficiently
• Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, and business priorities
• Strong business acumen, with ability to understand value generation and business modelling
• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy
• International experience, with understanding of cultural sensitives as the role is global
• High EQ to lead cross-functional teams, different stakeholders within the organisation and understand how to bring them along to drive CX excellence across M&S digital products
• Proven Track Record success in CX Strategy