Technical Account Manager
il y a 5 heures
Technical Account Manager - REMOTEWe are currently looking for a Technical Account Manager. In this role, you will play a crucial part in supporting large clients with their life safety, security, and business continuity needs. You will manage project deployments, provide technical consultancy, and design system configurations, impacting how organizations respond to critical events. As the client advocate, you'll ensure they receive the best solutions and support, working closely with internal teams to drive customer satisfaction and value. We seek a motivated team member who thrives in a fast‑paced environment and has a strong focus on client success.AccountabilitiesEnsure consistently positive customer experiences by managing deployment planning and technical issue resolution.Establish governance models and conduct stakeholder meetings, maintaining accurate records and providing account reports.Develop and deliver product education and training sessions as required.Set and track customer satisfaction KPIs, managing action plans to improve metrics.Troubleshoot customer concerns and escalate critical issues efficiently.Provide Critical Event Management support through industry best practices.Serve as a customer advocate, reporting feedback internally to relevant teams.Travel to customer locations as needed.Produce integration requirements specifications based on customer interactions and requests.Requirements8-10 years of experience in emergency management, public safety, or risk management.3+ years in a customer‑facing support or consulting role.Strong project management and technical skills with a desire for rapid self‑development.Experience with customer relationship management.Knowledge of Internet applications, security, telephony, and networking preferred.Proven ability to coordinate internal resources to solve customer problems.Consulting experience in technology adoption or emergency management is a plus.Excellent communication skills and ability to interpret technical documents.Strong analytical and problem‑solving skills.Ability to lead cross‑functional teams effectively.Proficiency in Microsoft Office Suite, Salesforce, Asana, and SaaS applications.Willingness to travel extensively, primarily in North America.Understanding of Public Safety and Emergency Management principles.Ability to obtain relevant security clearances.Bachelor's Degree in a related field is highly desired.BenefitsCompetitive salary range of $118,000 - $135,000 with potential variable compensation.Comprehensive and inclusive employee benefits, including healthcare and dental.Parental planning and mental health benefits.Disability income benefits and life insurance.401(k) plan with company match.Paid time off and fitness reimbursement programs. #J-18808-Ljbffr
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Remote Technical Account Manager — Client Success
il y a 7 heures
Tremblay-en-France Jobgether Temps pleinA leading technology company is searching for a skilled Technical Account Manager to support large clients in areas like life safety and business continuity. You will manage project deployments, conduct training sessions, and ensure high customer satisfaction through effective solutions. The ideal candidate has 8-10 years of experience in emergency...
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Technical Support Account Manager
il y a 5 heures
Aix-en-Provence, France PTC Temps pleinTechnical Support Account Manager 1 day ago Be among the first 25 applicants The Technical Support Account Manager manages a portfolio of SaaS and On‑Premise customers. He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion...
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Strategic Technical Support Account Manager
il y a 8 heures
Aix-en-Provence, France PTC Temps pleinA technology company in Aix-en-Provence is seeking a Technical Support Account Manager to manage a portfolio of SaaS and On-Premise customers. You will be responsible for ensuring customer satisfaction through effective relationship management and risk mitigation. Ideal candidates will have a Bachelor’s degree in computer science, 5 years of experience in...
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Key Account Manager
il y a 1 jour
France Crane ChemPharma & Energy Temps pleinWe are seeking a dynamic and strategic Key Account Manager to lead engagement with End-User Pharmaceutical companies - the decision makers within the value chain. Whilst purchasing activities and influencing are often made by, EPCs and OEMs, the End-User ultimately makes the final decision via the specification, making this position essential for driving...
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Key Account Manager
il y a 2 jours
France Crane ChemPharma & Energy Temps pleinWe are seeking a dynamic and strategic Key Account Manager to lead engagement with End-User Pharmaceutical companies - the decision makers within the value chain. Whilst purchasing activities and influencing are often made by, EPCs and OEMs, the End-User ultimately makes the final decision via the specification, making this position essential for driving...
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Technical Support Account Manager
il y a 5 jours
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France PTC Temps pleinThe Technical Support Account Manager manages a portfolio of SaaS and On-Premise customers.He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings.You will be part of PTC's Service...
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Technical Success Manager
il y a 2 semaines
Rue de Saint-Pétersbourg Paris, France Yousign Temps pleinPosition Overview:As part of the Customer Solutions team, your mission is to build customer loyalty and develop their use of the Yousign platform, by promoting adoption, usage and cross-sell opportunities.As Technical Success Manager (TSM), you will play a key role in the technical support of strategic Mid-Market accounts, working closely with Account...
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Account Manager
il y a 6 jours
Rue Greneta Paris, France Mendo Temps pleinWe're growing fast and are looking for two motivated Account Managers to join our team and strengthen our client relationships. This critical role will empower our Account Executives (AEs) to focus on new business acquisition while you take ownership of client satisfaction and engagement, ensuring they get the most from Mendo's platform.As an Account...
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Remote Technical Product Manager – Platform
il y a 5 heures
Tremblay-en-France Medium Temps pleinA leading technology company is seeking a Technical Product Manager to drive product strategy and delivery for platform and API products designed for developers. In this remote role, you will manage flagship projects, collaborate with cross-functional teams, and tackle complex technical challenges. The ideal candidate should have 3-6 years of product...
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Technical Support Account Manager
il y a 1 semaine
Aix-en-Provence, France PTC Inc. Temps pleinOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
