Technical Support Account Manager
il y a 12 heures
Technical Support Account Manager 1 day ago Be among the first 25 applicants The Technical Support Account Manager manages a portfolio of SaaS and On‑Premise customers. He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings. You will be part of PTC's Service Management Team, responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On‑Premise customers. You will join an internal team of Service Managers located worldwide, including North America, Romania, France, Germany, and Japan. Your Impact Represent PTC with major international customers (top-tier, Fortune 500…) Ensure customer long‑term experience and satisfaction with PTC’s offering Be identified by customers as a trusted advisor and influential problem solver Represent customers internally to provide insights that impact PTC’s strategy Plan and execute risk mitigation plans to ensure long‑term customer retention and loyalty Ensure full adoption and value of PTC products and services at customers by providing valuable insights through the analysis of customer health metrics Your Day‑To‑Day Execute and oversee all PTC Service Management deliverables for your customers Establish & handle governance model and Services reviews with customers to ensure successful long‑term partnerships Act as main point of contact for escalations, coordinating PTC eco‑system resources to resolve customers’ issues, overseeing support requests and change management process Deploy repeatable processes and best practices using Services ITIL framework Identify operational risk impacting customer satisfaction, define and execute mitigation plans in collaboration with the account team Understand customers’ business processes to optimize adoption of PTC products and services Work with Software Operation delivery team to ensure programs are delivered on‑time and with quality Analyze and report on customers system performance metrics (especially SaaS environments) Assist customers with business model strategies about On‑Premise and SaaS services Preferred Skills, Knowledge & Experience Motivation for client services and account management Focus on complex project lifecycle Experience with CAD and PLM software. Strong sense of urgency, working well under pressure and deadlines Ability to create, build & manage relationships with customers at all levels Ability to analyze client needs and issues to define proactive actions Ability to lead teams and drive execution of risk mitigation plans Background in Program Management: PMP & ITIL background or certification a bonus Background in Enterprise software implementation or support Basic Qualifications Bachelor’s degree in computer science or a related field Experience with CAD and PLM software. 5 years of experience in Customer Service or account management functions Knowledge of SaaS‑based and/or Cloud‑based business models in the software industry Languages Fluent French and English level German is a plus Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Strategic Technical Support Account Manager
il y a 14 heures
Aix-en-Provence, France PTC Temps pleinA technology company in Aix-en-Provence is seeking a Technical Support Account Manager to manage a portfolio of SaaS and On-Premise customers. You will be responsible for ensuring customer satisfaction through effective relationship management and risk mitigation. Ideal candidates will have a Bachelor’s degree in computer science, 5 years of experience in...
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Technical Support Account Manager
il y a 6 jours
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France PTC Temps pleinThe Technical Support Account Manager manages a portfolio of SaaS and On-Premise customers.He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings.You will be part of PTC's Service...
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Technical Support Account Manager
il y a 1 semaine
Aix-en-Provence, France PTC Inc. Temps pleinOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
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Technical Support Account Manager
il y a 2 semaines
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France PTC Temps pleinOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...
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Technical Account Manager
il y a 12 heures
Tremblay-en-France Jobgether Temps pleinTechnical Account Manager - REMOTEWe are currently looking for a Technical Account Manager. In this role, you will play a crucial part in supporting large clients with their life safety, security, and business continuity needs. You will manage project deployments, provide technical consultancy, and design system configurations, impacting how organizations...
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Technical Account Manager
il y a 2 semaines
Aix-en-Provence, France MONEXT Temps plein**Ce qui vous attend** Au sein de l’équipe, vous serez amené(e), en qualité de Technical Account Manager, à être l’interface privilégiée du client pour tous les sujets de production et à coordonner les équipes techniques. Vos missions seront les suivantes: - Être l’interlocuteur opérationnel privilégié du client, en charge du bon...
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Remote Technical Account Manager — Client Success
il y a 13 heures
Tremblay-en-France Jobgether Temps pleinA leading technology company is searching for a skilled Technical Account Manager to support large clients in areas like life safety and business continuity. You will manage project deployments, conduct training sessions, and ensure high customer satisfaction through effective solutions. The ideal candidate has 8-10 years of experience in emergency...
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Technical Sales Manager
il y a 13 heures
Aix-en-Provence, France Qlar Group Temps plein"**The future is cirQlar**". Digital and sustainable solutions to enable companies to achieve a climate-neutral future - that is Qlar's drive and aspiration. Our success is based on more than 140 years of experience and the strong Schenck Process brand. With Qlar, our journey as one of the world's leading companies in the field of climate-neutral material...
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Consulting Project Technical Manager
il y a 6 jours
Aix-en-Provence, France Oracle Temps pleinConsulting Project Technical Manager-230003X8 **Applicants are required to read, write, and speak the following languages***: English, French **Preferred Qualifications** **RESPONSIBILITIES**: - Work with Account Leads and customers to scope, plan and deliver complex Cloud Transformation initiatives with multiple work streams (e.g. deployment,...
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Ingénieur en logiciel embarqué F/H
il y a 15 heures
Aix-en-Provence, France CTS Consulting & Technical Support Temps pleinPrésentation CTS Consulting & Technical Support est une société de conseils en ingénierie et bureau d'études. L'attention réelle que nous portons à nos consultants et le suivi personnalisé de leurs carrières font partie des fondements de CTS Consulting & Technical Support. Sous la marque CTS, 8 entités autonomes, régionales et spécialisées font...
