Technical Support Account Manager
il y a 19 heures
Technical Support Account Manager 1 day ago Be among the first 25 applicants The Technical Support Account Manager manages a portfolio of SaaS and On‑Premise customers. He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings. You will be part of PTC's Service Management Team, responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On‑Premise customers. You will join an internal team of Service Managers located worldwide, including North America, Romania, France, Germany, and Japan. Your Impact Represent PTC with major international customers (top-tier, Fortune 500…) Ensure customer long‑term experience and satisfaction with PTC’s offering Be identified by customers as a trusted advisor and influential problem solver Represent customers internally to provide insights that impact PTC’s strategy Plan and execute risk mitigation plans to ensure long‑term customer retention and loyalty Ensure full adoption and value of PTC products and services at customers by providing valuable insights through the analysis of customer health metrics Your Day‑To‑Day Execute and oversee all PTC Service Management deliverables for your customers Establish & handle governance model and Services reviews with customers to ensure successful long‑term partnerships Act as main point of contact for escalations, coordinating PTC eco‑system resources to resolve customers’ issues, overseeing support requests and change management process Deploy repeatable processes and best practices using Services ITIL framework Identify operational risk impacting customer satisfaction, define and execute mitigation plans in collaboration with the account team Understand customers’ business processes to optimize adoption of PTC products and services Work with Software Operation delivery team to ensure programs are delivered on‑time and with quality Analyze and report on customers system performance metrics (especially SaaS environments) Assist customers with business model strategies about On‑Premise and SaaS services Preferred Skills, Knowledge & Experience Motivation for client services and account management Focus on complex project lifecycle Experience with CAD and PLM software. Strong sense of urgency, working well under pressure and deadlines Ability to create, build & manage relationships with customers at all levels Ability to analyze client needs and issues to define proactive actions Ability to lead teams and drive execution of risk mitigation plans Background in Program Management: PMP & ITIL background or certification a bonus Background in Enterprise software implementation or support Basic Qualifications Bachelor’s degree in computer science or a related field Experience with CAD and PLM software. 5 years of experience in Customer Service or account management functions Knowledge of SaaS‑based and/or Cloud‑based business models in the software industry Languages Fluent French and English level German is a plus Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Strategic Technical Support Account Manager
il y a 20 heures
Aix-en-Provence, France PTC Temps pleinA technology company in Aix-en-Provence is seeking a Technical Support Account Manager to manage a portfolio of SaaS and On-Premise customers. You will be responsible for ensuring customer satisfaction through effective relationship management and risk mitigation. Ideal candidates will have a Bachelor’s degree in computer science, 5 years of experience in...
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Technical Support Account Manager
il y a 5 jours
Aix-en-Provence, France PTC Temps pleinThe Technical Support Account Manager manages a portfolio of SaaS and On-Premise customers.He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings.You will be part of PTC's Service...
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Technical Support Account Manager
il y a 5 jours
Aix-en-Provence, France PTC Temps pleinThe Technical Support Account Manager manages a portfolio of SaaS and On-Premise customers.He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings.You will be part of PTC's Service...
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Technical Support Account Manager
il y a 2 semaines
Aix-en-Provence, France PTC Temps pleinOverviewThe Technical Support Account Manager manages a portfolio of SaaS and On-Premise customers. They advocate for the best interest of our clients and support the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings. You will be part of PTC's Service Management Team, responsible for...
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Technical Support Account Manager
il y a 3 jours
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France PTC Temps pleinThe Technical Support Account Manager manages a portfolio of SaaS and On-Premise customers.He or she advocates for the best interest of our clients and is an essential contributor that supports the delivery of a superior customer experience enabling the achievement and expansion of PTC business objectives and offerings.You will be part of PTC's Service...
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Technical Support Account Manager
il y a 1 semaine
Aix-en-Provence, France PTC Inc. Temps pleinOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
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Technical Support Account Manager
il y a 1 semaine
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Pilot Thomas Logistics Temps pleinOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...
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Technical Account Manager Architect
il y a 4 jours
Tremblay-en-France Jobgether Temps pleinTechnical Account Manager Architect This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager Architect in France. In this role, you will act as a strategic technical advisor to enterprise customers, guiding them through onboarding, production launches, and complex deployments. You will...
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Technical Account Manager Architect
il y a 5 jours
Tremblay-en-France Medium Temps pleinThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager Architect in France.In this role, you will act as a strategic technical advisor to enterprise customers, guiding them through onboarding, production launches, and complex deployments. You will provide architectural and technical...
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Technical Account Manager
il y a 2 semaines
Tremblay-en-France Gurobi Optimization Temps pleinTechnical Account Manager (EU Remote) At Gurobi Optimization, we're on a mission! A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for...
