Customer Solutions Manager

Join to apply for the Customer Solutions Manager role at A.P. Moller - Maersk. Get AI-powered advice on this job and more exclusive features. Please apply using an English CV* Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we shape the future of global trade and logistics. For our Integrated Solutions team in Southwest Europe, we are looking for a Customer Solutions Manager based in France. What we offer Be part of one of the largest integrators of container logistics in the world. Be part of a team that truly influences the supply chain of global career at the forefront of world trade. Thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. Highlighted benefits include modern talent development initiatives and competitive benefits. You will be eligible to flexi‑work from home and multiple benefits from our company. The ideal candidate is an experienced supply chain/logistics professional who can independently create value propositions for complex integrated solutions for a wide range of clients. Preferably, the candidate has Retail/FMCG or Chemicals/Technology experience. The candidate must be able to hold mature senior client conversations in French/English on end‑to‑end supply chain topics, help clients improve their supply chain by designing integrated logistical solutions based on customer needs and pain points. Responsibilities Build and lead cross‑functional pursuit teams (Sales, Product, IT/Integration, Value Engineering, Solution Engineering) and jointly work with the opportunity owner (Sales) on driving the team through the commercial/OMEB process. Coordinate across Areas, Regions and Functions for global solution pursuits, and align with design teams and functions regarding resources and specific cross‑regional pursuits. Lead client workshops with support of Sales and Product to identify customer needs and pain points, validate as‑is state and proposed to‑be solution with clear ROI projection and benefits (both qualitative and quantitative). Capture customer requirements, value concepts, scope and terms, working closely with Product teams to ensure requirements are met; if not, design solutions to meet requirements. Execute project management and planning (PMO) during every pursuit. This includes organizing pursuit team meetings, managing internal stakeholders and preparing progress and stakeholder reports, maintaining an action tracker and following up on action owners. Create value propositions for complex integrated solutions for clients, ensuring efficiency by effectively re‑using previously developed solutions. Support the development of commercial response documentation (e.g., rate sheets, client questionnaires, value propositions). Prepare financial projections and attractiveness assessments and negotiate scenarios jointly with Sales and Product. Ensure the commercial process is adhered to during every pursuit. Ensure OMEB is executed effectively on every pursuit team. Remain informed about the BU's and industry best solution practices. Requirements Solid professional experience preferably management consultancy (Supply Chain and/or Logistics) or previous customer solution design role in logistics industry. Retail/FMCG or Chemicals/Technology. Commercial experience. Bachelor’s and Post‑graduate degree in business or Supply Chain/Logistics. The ideal candidate is “customer obsessed”, commercially oriented and has an entrepreneurial mindset. Has excellent communication and social skills (needs to interact with senior stakeholders). Orchestrates and leads a pursuit team between 5-15 individuals. Is data‑driven, analytical, and action‑oriented mindset. Ability to travel internationally (mainly Southwest Europe) on a frequent basis. Short business trips on a monthly basis. Fluent in English and Frenchwritten & spoken). Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. #J-18808-Ljbffr