Global head of Artist Experience

il y a 22 heures


Paris, France Singulart Temps plein

Global head of Artist Experience & Success Join to apply for the Global head of Artist Experience & Success role at Singulart Founded in 2017, Singulart is a SaaS‑enabled marketplace dedicated to empowering fine artists. Today, our team is composed of 80 people from 25+ nationalities. In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed. Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency. We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists together Mission Own the Customer Success strategy and execution for our SaaS product (artist side). Customer Success at Singulart The Customer Success manages the artists using our SaaS product: 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT). Core Responsibilities Design and drive a top‑class customer support for artists. Define, monitor and improve key retention metrics. Make productivity gains by deploying AI. Collaborate with other departments (product, sales, etc.) to optimize Customer Success metrics. Manage and upskill a team composed of 6 juniors. Work directly with SaaS director on strategic planning. Preferred Experience 2+ years leading a Customer Success department (in a SaaS is a plus). Proven record of designing and scaling Customer Success processes and management. Passion for customer success: genuine care for clients. Great execution skills: hard‑worker and hands‑on. Data‑driven mindset with experience tracking KPIs and optimizing performance. Leadership skills: able to coach a small team while being hands‑on. AI adopter. Fluent English. Any other language is a plus. HR call, manager interview, business case, founder interview + reference checks. Seniority level Director Employment type Full‑time Job function Other Industries IT Services and IT Consulting Neuilly‑sur‑Seine, Île‑de‑France, France #J-18808-Ljbffr



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    Founded in 2017, Singulart is a saas-enabled marketplace dedicated to empower fine artists. Today, our team is composed of 80 people and 25+ different nationalities In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector On a daily basis, we work hard to strengthen our mission: empowering...


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    A fast-growing SaaS marketplace is seeking a Global Head of Artist Experience & Success in Paris. This role involves leading the Customer Success strategy and execution, managing a team of 6, and driving artist support initiatives. The ideal candidate will have over 2 years of leadership experience in Customer Success, a strong data-driven mindset, and a...

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