Global Head of Level 3 Customer Service
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Vestiaire Collective seeks a Head of Level 3 Customer Service to lead expert escalation teams in Paris and New York. You will oversee complex cases, ensure fair and efficient outcomes, and drive root-cause analysis to prevent recurring issues.
This hands-on leadership role requires strong people management, judgment, and collaboration with Legal, Policy, Trust & Safety, Product, and Operations to improve global customer experience.
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