Emplois actuels liés à Global Head of Customer support - Paris - sunday
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Global Head of Customer support
il y a 1 semaine
Paris, Île-de-France sunday Temps pleinAbout UsAt sunday, we're redesigning the entire hospitality experience: not just payments.With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build trust...
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Global Head of Customer support
il y a 1 semaine
Paris, France sunday Temps pleinGlobal Head of Customer support & Community Operations Join to apply for the Global Head of Customer support & Community Operations role at sunday Base pay range 👋 About UsAt sunday, we’re redesigning the entire hospitality experience: not just payments.With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a...
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Global Head of Customer Support
il y a 1 semaine
Paris, France Sunday Temps plein**About Us**: At sunday, we’re redesigning the entire hospitality experience: not just payments. With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build...
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Global Head of Customer Experience
il y a 5 jours
Paris, France Story Terrace Inc. Temps pleinA tech-driven hospitality company is looking for a Global Head of Community Operations & Customer Support based in Paris or London. In this role, you will define and scale global support strategy, drive CSAT performance, and lead a distributed team. You must have proven experience in scaling support organizations and the ability to manage cross-functional...
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Head of Customer Support
il y a 1 semaine
Boulevard de Sébastopol, Paris, France WeWard Temps pleinAs Head of Customer Support, you will own the vision, roadmap, and performance of WeWard's global support organization.Your goal: build one of the most innovative, efficient, and user-centric support experiences on the market, combining human empathy, product excellence, smart use of rewards (Wards), and AI-driven automation.You will lead a growing hybrid...
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Global Head of Customer support
il y a 5 jours
Paris, France Story Terrace Inc. Temps plein👋 About Us At sunday, we’re redesigning the entire hospitality experience: not just payments. With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build...
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Head of Customer Success Saas
il y a 1 semaine
Paris, France Qobra Temps plein**Job description**: Today's CS team is composed of 4 customer success directly reporting to the CEO, Antoine. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From...
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Head of Customer Success
il y a 2 semaines
Paris, Île-de-France Captura Search Temps pleinCaptura Search is partnering with an innovative and rapidly growing fintech company, trusted by leading global investment firms to transform front, middle, and back office operations. We are seeking a Head of Customer Success - Americas to drive exceptional client experiences, ensuring seamless integration and ongoing success across a suite of cutting-edge...
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Head of Customer Success
il y a 4 jours
Paris, France Meero Temps pleinCreated in 2016, Meero is the world expert in image quality, providing the best end-to-end visual content solutions for online sellers. From fashion professional photography to AI-based image management and quality enhancement, we’re here to analyze, optimize and beautify all visuals in order to boost online sales. At the crossroads of AI and creativity,...
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Head of Support Emea
il y a 1 semaine
Paris, France 360Learning Temps pleinAs a Head of Support, you will be responsible for leading a high-performing team, ensuring exceptional customer experiences, great customer satisfaction, and driving continuous improvements in our support processes. Your role will be crucial to significantly impact customer satisfaction and loyalty, directly influencing 360Learning’s reputation and...
Global Head of Customer support
il y a 2 semaines
About Us At sunday, we’re redesigning the entire hospitality experience: not just payments. With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build trust through transparency and spotlight the craft behind every dish. Our mission goes beyond the guest experience. We build dedicated tools that empower teams, like our best‑in‑class payment terminal built for hospitality, saving servers valuable time. We also share real‑time guest reviews so teams can track satisfaction and improve their shift instantly. Hospitality is demanding: that’s what drives us. It pushes us to move fast, think smart, and raise the bar every day. As our business grows, so do our teams. We’re looking for people who can help us scale and bring structure without slowing us down. About The Role As the Global Head of Community Operations & Customer Support, you will lead sunday’s global support team and scale our customer experience across markets. Your mission is to build a world‑class, cost‑efficient, tech‑enabled support function that enables business growth, delights our customers, and delivers insights to the business. You’ll also oversee the centralization and outsourcing of onboarding operations, transforming support from a cost center to a value engine. This is a high‑impact, cross‑functional leadership role reporting directly to the EU GM, with strong exposure to founders and tech/product leadership, and with a direct impact on all sunday’s customers. Location: This role can be based in London or Paris (hybrid work model). Key Responsibilities Strategic Leadership Define and scale sunday’s global support strategy across all markets Build the roadmap to gradually outsource onboarding and support operations to a BPO, while ensuring quality and efficiency Lead workforce planning, including HC needs, shift allocation, and staffing cost optimization Ensure CS becomes a core element of our voice of the customer efforts, feeding structured insights to Product and Tech teams Operational Excellence Drive performance on CSAT, First Response Time 95. Internal support level 1 close rate reaching 25% sustainably (objective - fewer tickets going to our Tech teams for immediate support, thus less impact of tech delivery) OB team independently handles PDQ onboarding in France, with no Ops involvement. Clear ownership and scorecards across CS and OB roles Level 1 / 2 support insights are regularly shared and actioned by Product Compensation, Perks & Benefits Competitive salary and stock options Free vacation policy Broad scope of responsibilities and ample opportunities to grow 100% health coverage for you and your family Thank you for taking the time to apply, and looking forward to getting to know you sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification) #J-18808-Ljbffr
