Application Support Analyst

Join to apply for the Application Support Analyst role at Marex1 day ago Be among the first 25 applicantsJoin to apply for the Application Support Analyst role at MarexMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.For more information visit www.marex.comMarex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.Responsibilities:Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.Support business users offering second- and third-line support.Create and deploy PowerShell scripts providing a range of business functions.Manage new system analysis and implementation.Provide incident management per ITIL standards.Liaison between technology department and business groups to communicate system changes.Manage process and trading system documentation; produce and regularly maintain to a high standard.Ensure active tasks retain focus through workflow and prioritisation awareness.Manage vendor system upgrades and implementation.Manage exchange relationships and project manage mandatory upgrades.Manage technical client on-boarding.Complete exchange reporting and compliance audits.Provide consultative sales support.Manage client technical requirements within Marex technology department.Complete monthly transactional and volume reporting across all systems.Skills and Experience:Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architectureMust be able to work under demanding conditions with a calm demeanourExperience gained in a financial services background, ideally bankingAbility to work as part of a team in an environment with changing expectationsProven ability to show a proactiveness in picking up issues and improving existing processesProcess-driven and systematic mindsetExperience with ITIL and change management processesExcellent documentation, communication, and organizational skillsAbility to build strong relationships with Application Development teams and business sponsorsGeneral front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy tradeExperience in exchange and vendor management with a view to project manage exchange/system critical upgradesKnowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION SuiteAbility to work shifts patterns (if required)Knowledge of Fix Messaging protocol, including support experienceKnowledge of market connectivity protocols for key global derivative, commodity, cash and equity marketsExperience in technical onboarding of new APIs and systemsPrior experience in a consultative sales support role, liaising directly with clients in a technical capacityKnowledge and expertise in high frequency trading platformsDesirable - Bachelor’s degree in any relevant fieldExcellent verbal and written communication skillsCompetencies:A collaborative team player, approachable, self-efficient and influences a positive work environmentDemonstrates curiosityResilient in a challenging, fast-paced environmentExcels at building relationships, networking and influencing othersStrategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectivenessIf you’re forging a career in this area and are looking for your next step, get in touchMarex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Marex by 2xSign in to set job alerts for “Application Support Analyst” roles.Technical Support Engineer - BESS / EV Charger (m/w/d)Technical Process Specialist- Support EngineerLes Ulis, Île-de-France, France 1 month agoCopy of Technical Support Level 2 - CanadaOT Support Engineer (m/w/d) / Technical Support (m/w/d)Courbevoie, Île-de-France, France 1 month agoStage – ServiceNow Partnership Analyst H/FResponsable technico-fonctionnel SAP H/F - BilingueService Now Functional Lead (M/F)- EMEA or LATAM basedPuteaux, Île-de-France, France 1 month agoWe’re unlocking community knowledge in a new way. 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