Style Advisor

As part of the opening of the brand’s first corner at Galeries Lafayette Haussmann, we are looking for a Style Advisor for a 12-month renewable assignment.

About the Company and the Role

This contemporary fashion brand, founded in 2015 , delivers year-round collections from knitwear to active pieces designed for the modern woman's lifestyle. As a female-focused brand, 85% of the team is women, emphasizing a commitment to creating for women, by women. The core beliefs are centered on the pursuit of quality and mutual care. The Senior Style Advisor (SSA) acts as a brand ambassador and keyholder, focusing on delivering exceptional customer experiences, mentoring peers, supporting the store team, and driving commercial success. In collaboration with the Service & Selling Manager, you will ensure the shop floor provides a unique and exceptional customer experience.

Responsibilities

Customer & Brand Experience

• Act as a brand ambassador, delivering personalised service and building trust and community with customers.
• Build strong relationships with new and existing customers to encourage loyalty and repeat business.
• Deliver the service ceremony consistently, providing styling advice, creating outfits, and exceeding customer expectations.
• Support retail events, VIP appointments, and community initiatives that enhance the customer experience.
• Share insights from customer interactions to improve service delivery and customer engagement.
• Support high service standards reflected in customer feedback tools such as Survicate.

Service & Selling

• Drive sales and KPIs through effective selling and personalised customer interactions.
• Contribute to a culture of clienteling to support repeat business and customer engagement.
• Provide feedback to store leadership on opportunities to improve sales and operational performance.
• Maintain strong product knowledge, including seasonal collections and awareness of market trends.

Operations & Store Standards

• Follow all operational policies and procedures, escalating any non-compliance or risk to management.
• Maintain high standards of store presentation, organisation, and back-of-house areas in line with brand guidelines.
• Support smooth and efficient daily store operations in a fast-paced retail environment.
• Work collaboratively with fellow Style Advisors, Senior Style Advisors, Store Operations and management to support operational excellence.
• Contribute to a positive and professional team environment through respectful, proactive, and supportive behaviours on the shop floor.
• Regularly check and review communications sent through Zipline to stay up to date on all updates and task completion.

Scope of Role & Decision Ownership

• Deliver exceptional, personalized customer experiences on the shop floor.
• Support commercial targets through effective selling, styling, and customer engagement.
• Provide insights from customer interactions to support continuous improvement initiatives.
• Maintain alignment with Senior Style Advisors and store leadership on operational and sales priorities.

Key Skills & Experience / The Ideal Candidate

• Customer-focused and passionate about delivering exceptional service and styling expertise.
• Strong team player with positivity, professionalism, and enthusiasm.
• High attention to detail and professional presentation.
• Passionate about fashion and knowledgeable about current market trends.
• Agile, adaptable, and able to work effectively in a fast-paced retail environment.
• Proactive and enthusiastic about learning, development, and continuous growth.
• Minimum 1 year of experience in a similar retail or service-led role.
• Flexible to work shifts including weekends, evenings, and public holidays.
• Comfortable using POS systems, CRM, and digital tools for clienteling.
• Fluent in French and English.