Area Service Manager

il y a 2 jours


Area, France Bank OCBC NISP Temps plein

Bertanggung jawab atas aktivitas pelayanan terhadap customer di Area yang menjadi tanggung jawabnya, telah dilakukan sesuai standard service,regulasi dan kebijakan yang berlaku termasuk hal-hal terkait implementasi Program Anti Pencucian Uang Pencegahan Pendanaan Terorisme (APU PPT). Mengindentifikasi nasabah potensial yang dapat di-refer ke bisnis (segment) lain dan memastikan proses referral/cross-sell berjalan dengan baik. Melakukan review terhadap jenis transaksi, tipe nasabah, proses kerja yang terkait dengan service excellence & pencapaian target bisnis. Sebagai Fasilitator/Person In Charge(PIC) pada sesi sosialisasi/refreshment yang diadakan untuk anggota tim, dalam memberikan pemahaman yang baik terkait service excellent dan product knowledge agar dapat memberikan pelayanan yang maksimal kepada nasabah. Melakukan pengelolaanbiaya operasional,yang efektif dan efisien, serta memantau penggunakaan biaya agar tidak melebihi budget yang telah ditetapkan Melakukan pengawasan secara menyeluruh atas aktivitas pelayananday to day yang dilakukan oleh anggota tim di Area yang menjadi tanggung jawabnya. #J-18808-Ljbffr



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