Call Center Specialist
il y a 2 jours
OverviewWe are seeking a Call Center Specialist to deliver exceptional service, manage inbound and outbound calls and resolve customer issues with empathy and efficiency. This role plays a critical part in shaping our customer experience and brand reputation, turning challenges into positive outcomes and building trust with every interaction. This market-aligned role you will handle a high volume of calls across multiple channels, respond to inquiries, provide accurate information, troubleshoot problems and log interactions in our CRM. Your empathy, active listening and clear communication will help de-escalate tense situations and guide customers toward effective solutions.ResponsibilitiesAnswer inbound calls promptly and professionallyMake outbound calls as needed for follow ups and proactive outreachResolve issues on first contact where possibleDocument interactions accurately, meeting service level targets and quality standardsMaintain up to date knowledge of products and servicesDeliver consistent messaging and contribute to knowledge base improvementsIdentify trends in recurring issues and share insights with the team to prevent future escalationsParticipate in ongoing training and coachingQualificationsCustomer focused communicator with strong listening skillsAbility to empathize and stay calm under pressureA problem solving mindsetPrior experience in a call center or customer service roleProficiency with basic computer systems and CRM software and the ability to navigate multiple systems while keeping the customer at the center of the conversationStrong organizational skills, reliability and a flexible approach to shift coverage including evenings and weekends may be requiredA high school diploma or equivalent is minimum, with some roles offering opportunities for growth with a postsecondary certificate or related trainingBilingual capabilities are a plus but not requiredBenefits & Work ArrangementsCompetitive compensation package with an hourly wage and performance incentivesComprehensive medical, dental and vision coverage401(k) plan with employer matchPaid time off and paid trainingFlexible scheduling options and remote or hybrid work arrangements where availableAccess to modern tools and a supportive team environment that values collaboration, feedback and recognitionProfessional development through continuous learning, coaching and clear pathways for advancement within the customer care cultureInclusion and belonging with a team that respects diverse voices and experiencesCuriosity, accountability and customer obsession drive every decisionHow to ApplyPlease include your availability and tell us why you would be a great fit for this role. You can contact our talent team to learn more about this opportunity. #J-18808-Ljbffr
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Call Center Specialist
il y a 2 jours
Paris, France Nominait Temps pleinJob Description We are seeking a Call Center Specialist to deliver exceptional service, manage inbound and outbound calls, and resolve customer issues with empathy and efficiency. This role plays a critical part in shaping our customer experience and brand reputation, turning challenges into positive outcomes and building trust with every interaction. In...
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Call Center Specialist
il y a 2 jours
Paris, France Jobs for Humanity Temps pleinJobs for Humanity is collaborating with DXC Technology to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: DXC Technology Job Description We are seeking a Call Center Specialist to deliver exceptional service, manage inbound and outbound calls, and resolve customer issues with empathy and...
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Senior Call Center Specialist
il y a 1 semaine
Paris, Île-de-France Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is collaborating with DXC Technology to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: DXC Technology Job Description Looking for call center specialist## Responsibilities• Lead inbound and outbound calls to diagnose customer needs, provide...
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Call Center Specialist
il y a 7 jours
Paris, Île-de-France Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is collaborating with DXC Technology to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: DXC Technology Job Description We are seeking a Call Center Specialist to deliver exceptional service, manage inbound and outbound calls, and resolve customer...
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Call Center Specialist
il y a 5 jours
Paris, Île-de-France Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is collaborating with DXC Technology to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: DXC Technology Job Description We are seeking a Call Center Specialist to deliver exceptional service, manage inbound and outbound calls, and resolve customer...
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Remote Call Center Specialist
il y a 2 jours
Paris, France Nominait Temps pleinA customer service company in Nouvelle-Aquitaine, France is looking for a Call Center Specialist. This role involves managing inbound and outbound calls, resolving customer issues, and enhancing customer experience. Key requirements include strong communication and listening skills, previous call center experience, and proficiency with CRM software. The...
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Remote Call Center Specialist – Elevate Customer Experience
il y a 1 heure
Paris, France Kanz Temps pleinA leading technology company is seeking a Call Center Specialist who will deliver exceptional service, managing inbound and outbound calls while resolving customer issues. The ideal candidate will have strong communication skills and a problem-solving mindset, with prior call center experience preferred. This role offers a competitive compensation package,...
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Remote Call Center Pro: Empathy-Driven Support
il y a 2 jours
Paris, France Jobs for Humanity Temps pleinA customer service company in Paris is seeking a Call Center Specialist to deliver exceptional service while managing calls and resolving issues. The role requires strong communication and problem-solving skills, along with experience in customer service. Candidates should have a high school diploma, with flexibility for evenings or weekends. This position...
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Manager Call Center
il y a 16 heures
Paris, France Erevo Formation Temps plein**À propos du poste** Votre rôle sera central : animer, former, motiver et faire grandir votre équipe tout en assurant l’atteinte des objectifs de vente et de qualité. **Responsabilités**: - Encadrer, coacher et motiver une équipe de téléopérateurs commerciaux (10 à 20 personnes). - Piloter l’activité quotidienne : suivi des appels, des...
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Conseiller Clientèle Call Center
il y a 2 jours
Paris 19e, France Center Parcs Europe Temps pleinIdéalement situé dans le XIXème arrondissement de Paris au sein du campus d'entreprises Pont de Flandre à deux pas de la Villette, notre siège social vous offrira un cadre de travail agréable et dynamique. Avec nos locaux tout juste rénovés, vous pourrez profiter d'espaces de travail confortables, d'un restaurant d'entreprise, de nombreuses...
