Care Expert

Care Expert - France 🇫🇷 at Alan Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people (still growing) operates across France, Spain, Belgium, and Canada. How we do it What drives us – obsession with helping our members live healthier Mission is the Boss – long‑term thinking, seeking mission success above all else Member & customer‑led – obsessively focused on solving members & customers problems and creating delightful experiences How we build excellence – hiring the best people and giving them a platform to succeed Champions of excellence – extremely high standards and talent density Distributed ownership – accountable enlightened despots, everyone owns decisions and results Radically transparent – all information accessible and written‑first, decisions made asynchronously How we grow together – honest feedback, bold thinking, optimistic alchemy Empathetic challengers – direct, caring feedback and praise to help each other grow professionally Bold & creative contrarians – think differently to achieve greatness, try new approaches How we move fast – fight complexity, focus on what matters most Disciplined in execution – decisive actions with focus that compounds success over time Fight for simplicity – only high‑impact processes, smart frugality Your Mission As a Care Expert, your primary mission is to transform member requests into delightful experiences. You will be their trusted guide, providing: Meaningful solutions that make a real difference Swift, timely responses when they need you most Crystal‑clear, accurate information Transparent and helpful guidance every step of the way You will dive into healthcare, mastering: The intricacies of the French healthcare system The unique needs of our B2B partners who use Alan as their corporate health insurance provider 80% of your time dedicated to providing exceptional member support, 20% to driving innovative Care projects tailored to your expertise. Project leadership opportunities Drive process excellence: identify and implement key improvements, transform data insights into actionable solutions, lead end‑to‑end implementation Team impact: guide and inspire fellow Alaners, build high‑performing project teams, shape the future of Care at Alan Example projects: design member empowerment initiatives, architect Care team structures, collaborate on cross‑community product innovations, help grow by attracting top Care talent Who will thrive at Alan Passionate about helping others and solving member challenges Fluent in French and English (full working proficiency) Comfortable with technology and digital tools Easy at connecting with members across channels – email, chat, and phone (call‑back only) Empathetic with a calm presence Initiative‑driven, turning ideas into action Collaborative, eager to learn and share knowledge Bonus: already understands the French healthcare system (but we are great teachers) We aim to hire within the A2‑B1 level range of our salary grid. Your home base should be in France (fiscal residence), where you will be part of our vibrant Care Expert team. Perks & Benefits Fair rewards – generous equity packages complement base salary for permanent contracts only Flexible Office – amazing HQ space, sponsored co‑working hubs or full‑remote experience with home office equipment sponsorship All the tools you need – MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones Flexible vacation policy and working hours – organize your time as you wish Delightful healthcare insurance – 100% for you and children, 90‑100% for partners (permanent contracts only) Transport – country‑specific commuter benefits Learning & training opportunities – flexible training policy, free books and budget to attend conferences Personal growth through coaching – every Alaner paired with a dedicated coach from day one Parental leave – extended for all new parents, permanent contracts only Important note: we hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply. We value diversity: if you identify as a woman, research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application Check out our About Alan, Career pages, Medium, blog and Glassdoor page for more info. #J-18808-Ljbffr