Operations Coordinator
il y a 6 jours
OverviewOperations Coordinator role at AlanWe are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. We connect private, public, and direct-to-consumer care to create a member-centric healthcare experience and empower people to live healthier lives.ResponsibilitiesRun our Insurance or Health services processes — act as Ops Runners, handling day-to-day operations.Ensure day-to-day follow up and monitoring of operations.Flag risks and opportunities and participate in prioritization and initiatives.Operating our processes (e.g., invoicing, claims treatment, network of providers), support internal teams (live and via documentation).Contribute to definition and ownership of the best monitoring scheme to track volumes, efficiency, and SLAs, and identify areas for improvement (internally or with service providers).Supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiations, and ensure business continuity.Perform controls on daily operations to ensure correct decisions and identify training needs (internal and external).Escalate feedback, help prioritize and support initiatives to improve processes and services.Implement continuous improvements to processes (~20–30% of the time) through automation, process auditing, external communications, or other initiatives.Experience & QualificationsThe scope is varied; we hire across backgrounds. For this opportunity, we aim to hire within the A2-B level range. Examples of fit include:Operated processes and services for companies during scale-up or in industrial/logistic contexts.Experience in Support functions (Customer Support, People Operations, etc.).Customer-facing Commercial experience (e.g., account manager or Customer Success Communications).Handled event coordination.Skills:Passionate about delivering and optimizing top-notch operations; hands-on with technical processes to make them clear and delightful.Problem-solver with a dig deep mindset focused on member and customer satisfaction.Highly organized with exceptional follow-up and attention to detail.Strong written and verbal communication in English and French (C1+), with empathy.Ability to work independently in a fast-paced environment; adaptable to varying situations.Nice-to-have: experience in insurance or healthcare; some analytics skills to work with data.Perks & BenefitsFair rewards with generous equity for permanent contracts.Flexible office options: HQ office, co-working hubs, or full remote with home-office support.Tools and equipment: MacBook Pro, monitor, etc.Flexible vacation policy and working hours.Comprehensive healthcare insurance for you and dependents where applicable.Country-specific commuter benefits.Learning and training opportunities with budget for books, conferences, and coaching.Parental leave for new parents (permanent contracts).Important notes: We hire people, not roles. If you’re excited about this opportunity but don’t meet every box, we’d love to hear from you. Everyone should feel welcome to apply; diversity is valued.For more information, check our About Alan and Career pages, Medium, blog, and Glassdoor. #J-18808-Ljbffr
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