UX Researcher

Join to apply for the UX Researcher role at La French Tech Taiwan. BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees spans 5 global offices, with 30% working fully remotely. Our Mission & Your Role We are seeking an experienced UX Researcher to join our Product Design team. This is a critical hybrid role where you will directly conduct high‑impact research and build the operational framework that enables the entire Product organization to effectively leverage and create user insights. You will act as a force multiplier, not only leading key studies from ideation through release but also operationalizing research processes, capabilities, and our tool stack to empower Product Designers, Product Managers, and Product Marketing Managers to conduct quality research autonomously. Your role reports directly to the Head of Design and will be essential in scaling our practice while strategically adopting new technologies like AI to maximize research efficiency. Key Responsibilities Lead end‑to‑end research projects from problem definition, recruitment, and planning to execution (interviews, usability tests, surveys, and marketing research). Collaborate closely with Product, Design, and other teams to address critical business questions across the company. Synthesize insights and advocate findings to Product, Design, Marketing, and other stakeholders, ensuring research directly informs product strategy and development decisions. Own participant management, including screening, scheduling, incentive distribution, and communication, ensuring compliance and a positive participant experience. Build the knowledge foundation by designing, implementing, and maintaining the Research Repository (e.g., Confluence) to centralize, tag, and make all research findings highly accessible and searchable. Support product teams with operational processes, training, and tool stack to enable them to confidently conduct their own tactical research. Establish and document best practices and standards for research artifact creation, archiving, and synthesis. Oversee the research tech stack, including vendor contracts, budgets, and licensing for tools such as Maze and SurveyMonkey. Lead the strategic adoption of AI tools to enhance workflow efficiency, including automated thematic coding, bias checks, and qualitative data analysis. Continuously evaluate and recommend new systems to improve overall research efficiency and capability, staying current on emerging AI/ML applications in research. Qualifications Minimum 3 years of hands‑on UX research experience, covering a wide range of quantitative and qualitative methods. Strong organizational and project‑management skills with proven experience leading multiple concurrent projects. Demonstrated ability to integrate and manage AI/ML tools to drive efficiencies in research tasks. Experience working effectively with Product, Design, and Marketing stakeholders, with excellent communication and influence skills. Highly organized, results‑driven, and able to prioritize effectively in a fast‑paced environment. Fluent in English, written and spoken. Nice to have: experience supporting UX or research operations (ReOps) and working on large‑scale international research projects. Benefits Additional 4 weeks of parental leave, fully paid. Financial support for home office equipment. Relocation package and visa support. Free unlimited carpooling and bus rides. Employee Stock Ownership Plan. 25 days holiday per year plus RTT. Local meal plan policies (Swile card in France). 50% transportation paid in France (Forfait Mobilité Durable). Mental health support through Moka.care. Hiring Process 45‑minute video call with our Talent Acquisition Manager to discuss career expectations and answer questions. 60‑minute video call with the Head of Growth. Fully remote exercise to evaluate technical skills, including a presentation to key stakeholders. 30‑minute video call with the CPO for final validation. Equal Opportunity BlaBlaCar is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additional Information Contract Type: Full‑time Location: Paris (partial remote possible) Apply now to join our team. #J-18808-Ljbffr