UX Researcher

**Our mission**

**Our journey**

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives, knowledge, skills, and cross-cultural understanding.

**Our values**
- Singularity_: We do it our own way.
- Community_: One company, one culture
- Adventure_: Level up if you dare, never stop innovating.
- Leadership_: Be the leader you want to follow.
- Excellence_: We want to be customers' first choice as a cloud provider.
- Rock_
- Solid_: You can always count on us

**About the job**

At Scaleway, we are building the most complete cloud ecosystem in Europe. To this end, we rely on a crystal-clear, quality user experience. We don’t want our users to get lost in complex interfaces. We believe there is no technical challenge that can’t be transformed into a smooth and friendly experience for our clients.

We aim to make user experience design a pillar of the cloud industry.

Reporting to our Lead UX Researcher, you will be a crucial player in our growing UX & Research team, working closely with our Product Managers and Product Designers to generate user insights to help the team make informed decisions.

**Responsibilities**:

- ** Discovery research**: support our Product Managers and Engineering teams to prepare, coordinate, and conduct UX research; gather user data following a structured approach, and present your analysis.
- ** Continuous research**: help our Product Managers and Product Designers coordinate and conduct internal and external usability testing and report results.
- ** UX design**: help Product Designers make highly technical concepts as understandable as possible so that Scaleway products stand out in the cloud industry.
- ** User advocate**: work closely with other teams (Product Ops, Marketing, Customer Success, etc.) to gain a deeper understanding of our customers, their problems, needs, and behavior.
- ** Knowledge**: help the UXR team contribute and manage UX insights.
- ** Sharing**: reinforce and evangelize the practice of UX research by sharing success stories and ensuring that the overall impact of UX research is known.

**Minimum qualifications**:

- You have a strong passion for UX research.
- You find inspiration in human-centered interaction, usability, and design thinking.
- You possess the skill to analyze and synthesize data to uncover patterns and insights.
- You are knowledgeable in Figma, FigJam, Hotjar, and web analytics.
- You have excellent proficiency in both spoken and written English and French.

**Preferred qualifications**:

- Positivity, resilience and empathy best describe your personality. You gladly accept feedback and show that our users matter to you by continuously iterating and improving our products.
- You are proactive and are not afraid of sharing your thoughts and ideas for improvement.
- Organized and meticulous, you possess a keen eye for details.
- You want to learn, improve and gain responsibility.
- You have experience in documentation and delivering presentations.

**Location**

This position can be either:

- Based in our offices in Paris or Lille (France), the partial remote is possible
- #LI-Hybrid

**Recruitment Process**

Screening call - 30 mins with the recruiter
- Manager Interview - 45 mins
- Technical Interviews / or Home Assignment
- Team Interview
- HR Interview - 45 mins

On average our process lasts 2-3 weeks days and offers usually follow within 48 hours**To learn more about us **Scaleway website | Scaleway’s blog| Scaleway on Twitter