CUSTOMER SUCCESS MANAGER

Customer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America, including Yves Rocher, Cheerz, Micromania, Maisons du Monde, Printemps, Carrefour, Withings, Blissim, Purple Carrot, APC, and more. Shipup is now a team of 50+ passionate people united by one mission: to reinvent the post‑purchase experience and turn it into a key moment in the customer journey. Job Details Location: Paris area Contract: Permanent (CDI) Budget: 49k€ – 55k€ Start date: 01/02/2026 Job Description At Shipup, the Customer Success team is the voice of our clients, ensuring that each of them enjoys a seamless experience using our product. We are looking for a passionate Customer Success Manager to manage a defined client portfolio and help shape the future of customer journey. You will report directly to Manon, our Head of CSM, and Antoine, our VP, and collaborate closely with cross‑functional teams to deliver exceptional value to our clients. Your Key Responsibilities Customer Relationship & Growth Build, nurture, and strengthen relationships with your client portfolio (e.g., Groupe Rocher, Leclerc, Maisons du Monde) and ensure retention. Ensure product adoption and engagement across all client touchpoints to increase perceived value and integration of the product into their business. Identify opportunities for upselling and cross‑selling products and services to maximize client value and drive revenue growth. Secure the successful renewal of contracts and manage commercial proposals when necessary. Define and build each client's success plan to achieve their targets according to the customer journey. Leverage data‑driven insights to track KPIs, anticipate churn, and optimize client satisfaction. Become a trusted advisor, combining technical expertise with a deep understanding of business challenges. Communicate our product roadmap to clients and provide actionable feedback to influence the roadmap definition. Project Management Plan, prioritize, and manage client initiatives and cross‑functional projects. Challenge, optimize, and automate processes to help scale the CS function. Collaborate closely with Onboarding, Sales, Marketing, Product, and Tech teams to ensure seamless client experiences. Meet the Team Antoine – VP Customer SuccessManon – Head of CSMBrianna – Senior Customer Success ManagerNabila – Customer Success ManagerDebbie – Customer Success ManagerLorène – Senior Customer Success ManagerAntoine – Onboarding and Pre‑sales ManagerFrançois‑Xavier – Customer Care ManagerFilipe – Customer Success Engineer What You Have Proven experience – at least 3 years – as a Customer Success Manager, a Consultant in a consulting firm specializing in project management, or any similar client‑facing role. Strong relationship‑building skills and ability to act as a trusted advisor. A data‑driven mindset, you’re able to analyze KPIs, anticipate risks, and recommend actions. Excellent active listening skills and the ability to adapt your communication style to different audiences. Outstanding verbal and written communication skills in French and English (Full professional proficiency). You are highly organized and adept at prioritizing tasks effectively. You're a fast learner and you demonstrate strong ownership and accountability in your work. What You'll Get Flexible hybrid remote model: work from our Paris office and remotely up to two days. International environment: join a diverse team with 10+ nationalities where English is our official language. People‑centric company: investing in wellbeing for great teamwork. Fun workplace where connections thrive: opportunities to spend time together, physically or remotely. 33 days of paid time off: generous PTO policy. Swile card: Meal vouchers and more than €500/year for green transport subsidies. Work‑from‑home set‑up: up to €500 to create an optimal home office. Recruitment Process 45 min – Screening Interview with Margot, Talent Acquisition Specialist. 1h30 – Focused Interview with Manon, Head of CSM. 1h30 – Topgrading interview with Antoine, VP Customer Success. 45 min – Culture fit interview. Reference check. END NOTES If you don’t meet 100 % of the qualifications outlined above — that’s okay, nobody’s perfect We believe in hiring people, not just skills. We encourage you to apply if this role makes you excited to come to work every day. Equal Opportunity Employer Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additional Information Contract Type: Full‑Time Location: Paris #J-18808-Ljbffr