Academic Services Specialist

Academic Services Specialist page is loaded## Academic Services Specialistremote type: 100% télétravaillocations: Paristime type: Temps pleinposted on: Offre publiée hierjob requisition id: R-26372## Job summaryThe Academic Services Specialist will work alongside the Academic Services Team providing support linked to the delivery of learning activities of the courses: he/she will assist students and academic staff in the academic process and documentation development.### Main activitiesStudents care:* Support in the student welcoming activities from the week zero, collaborating in the welcome pack preparation and sharing (academic calendar, access to digital platform, general information during presentations to students about School rules and/or courses);* Support for student assistance during their academic path (information, operative support, etc.) trough the help desk activities and the Academic Services email account processing;* Help to manage problems or complaints efficiently and effectively in collaboration with the Academic Services Team;* Collaborate in monitoring activities and analyses of attendance (presence, absence, online attendances follow up);* Collaborate for the Survey distribution (Student's Voice) to monitor student satisfaction and correct functioning of academic processes.Courses planning and academic career follow up* Assist the Academic Services Team on the timetable with focus on each academic program and number of enrolments for each course;* Monitor exams calendar and follow up;* Support with course updates and academic progress in the academic services database;* Maintain accurate database records regarding assessments, attendance, online attendances, absences;* Update digital platforms, such as the Student Information System, the Timetable Scheduling Portal, and the Learning Management System, by entering the necessary data to support students’ academic progression and learning activities.Faculty and Staff Support:* Assist in the activation of tutors’ registers with timetables;* Support all academic staff (Tutors, Programme Leaders) in providing academic activities and exams;* Support all members of Istituto Marangoni Paris with matters related to academic activities# Education & skillsBachelor’s degreePrevious professional experience in other Academic InstitutionsStrong interest in fostering a caring and supportive approachExcellent communications skills, organizational skills, accuracy and proactive approachA team player, with strong administrative skills, the ability to work in a fast-paced environment and with attention to detailsPractical approach to problem-solving and results-driven attitude French language - full proficiency requiredEnglish language – full proficiency required Advanced knowledge of Microsoft Office essentialInterest in career and employability development, passion for higher educationExtensive understanding of French and British education systemsGalileo Global Education est le leader mondial de l’enseignement supérieur privé avec un réseau de 106 campus répartis sur 16 pays. Notre vision est de faire bouger les lignes du monde de l’éducation par l’innovation.Nous formons 200 000 étudiants et apprenants, notamment dans les domaines des arts appliqués, du numérique, du management et de la santé.Rejoindre Galileo Global Education France, c’est travailler avec 4 000 collaborateurs engagés dans une culture du service client impulsée par une démarche d’entreprise forte appelée **H**appy **S**tudent **M**aker/**H**appy **S**chool **M**aker. **HSM** est fondée sur 3 attitudes clés : Servir, Exiger, Faire grandir.Nous sommes heureux de contribuer à la réussite de nos apprenants pour qu’ils expriment leur potentiel et développent leur employabilité. Grâce à notre forte croissance, vous pourrez également exprimer votre ambition et déployer vos opportunités d’évolution.Si vous vous reconnaissez dans nos valeurs de transparence, exigence et bienveillance, alors rejoignez-nous
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