Senior Client Success Manager – ENT

Il y a 3 semaines

Paris, Nouvelle-Aquitaine, France Jobtailor Temps plein

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Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

You have 5-8+ years of experience in Client Success, Key Account Management, or HR Consulting, with a proven track record of managing large-scale enterprise relationships.
You communicate confidently in French (native level) and fluently in English.
You’re proactive, entrepreneurial, and comfortable working in an undefined market environment where you can build regional processes from scratch.
You are a data-driven storyteller, with the ability to turn complex reports into a compelling ROI narrative for senior HR stakeholders.
You have strong commercial acumen and are comfortable leading high-level negotiations regarding renewals, pricing, and expansion.
You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives.
You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale.

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