Technical Account Manager

Overview Help us use technology to make a big green dent in the universe Kraken powers some of the most innovative global developments in energy. We are a technology company focused on creating a smart sustainable energy system. From optimising renewable generation to creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's an exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Customer What we do Build the most AI-driven, innovative platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it Future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now. Your role As a Technical Account Manager, you will lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology transformation and sustainability. Responsibilities Executive Technical Relationships: Act as a trusted technical advisor to senior stakeholders like the CIO and CTO; build and maintain strategic relationships with customer technology leaders; translate Kraken's technical vision into outcomes that resonate with executive priorities; serve as the primary technical liaison providing expertise, guidance, and support throughout the customer lifecycle; participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels. Kraken & Enterprise Architecture Technical Guide to Drive Value Realization: Provide deep architectural guidance to connect customer ecosystems with Kraken's platform; guide system design, integrations, and configuration aligned with architectural principles; drive solution design for scalability, performance, and long-term maintainability; identify opportunities to unlock additional value through feature adoption and ecosystem fit; provide regular reports on project status, performance metrics, and potential improvements; facilitate product rollouts, upgrades, and configuration changes with minimal disruption; risk management and escalation – identify risks and develop mitigation strategies. Kraken Day-to-Day Technical Expert Liaison and Advocate for the Client: Be the hands-on technical presence that ensures customer success in day-to-day operations; triage and manage technical incidents with support and engineering; guide configuration and usage decisions for best practices and optimal performance; provide hands-on support, troubleshooting, and technical insight to resolve client issues quickly; manage co-development efforts and joint initiatives; align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering; act as a product advocate gathering client feedback to influence roadmap decisions. What you’ll need 5 years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture, or similar. Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments. Strong technical background with knowledge of cloud computing, APIs, databases, Python/Django; experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered. Ability to understand complex technical concepts and translate them into actionable insights for clients. Proficient in troubleshooting and problem-solving; able to navigate technical issues and provide prompt solutions. Analytical mindset with attention to detail and a proactive approach to solving problems. Customer- and quality-focused; effective at building and improving relationships; able to thrive in a fast-paced, dynamic environment with multiple priorities and a client-centric mindset. Bachelor’s degree ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience). Company values and notices Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, and the UK, and we are among the Best Workplaces on Glassdoor with a score of 4.7. Learn more on our Welcome to the Jungle site (FR/EN). Application & accommodations If you have accommodations or a unique preference, please contact us and we’ll adapt the interview process for comfort and maximum impact. Studies have shown that some groups, like women, are less likely to apply unless they meet 100% of the requirements. We encourage all qualified candidates to apply. Kraken is an equal opportunity employer; we do not discriminate on protected attributes. U.S.-based candidates can learn more about their EEO rights here. Our Applicant and Candidate Privacy Notice, Website Privacy Notice, and Cookie Notice govern the collection and use of personal data in connection with applications and use of our website. These policies explain how we handle data and rights under GDPR and CCPA. Depending on location, you may have rights to access, correct, or delete your information, object to processing, or withdraw consent. By applying you acknowledge that you have read, understood, and consent to these terms. Meta Required Experience: Manager Key Skills: Business Development, Cement Plant, Business Support, Data Analysis, ASP Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr