After Sales Application Competence Center Manager M/F

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About the Role
We are looking for an experienced and business-oriented After Sales Application Competence Center Manager to join our international team.
In this role, you will act as the central point of contact for our aftermarket business applications, ensuring efficient system performance, continuous improvement, and an excellent user experience across multiple countries and stakeholders.
You will work in a highly international environment, collaborating daily with business users, digital teams, external partners, and key stakeholders across Europe and beyond.
This position is fully remote within Europe.

Key Responsibilities
* Act as the Business Application Owner for aftermarket service applications.
* Manage application support, maintenance, and enhancement activities.
* Coordinate with internal digital teams and external IT partners.
* Drive continuous improvement initiatives and promote best practices.
* Support and animate the Key User community across different countries.
* Ensure efficient incident management and issue resolution processes.
* Identify process inefficiencies and propose innovative solutions.
* Participate in the future modernization and transformation of the current application landscape.
* Contribute to major upcoming projects including system evolution and data migration initiatives.ProfileWe are looking for someone with a strong understanding of after-sales/service business processes combined with an interest in digital applications and systems.
Required

Qualifications:
* Experience in After Sales, Service Operations, Warranty Management, or related business areas.
* Good understanding of business applications and process management.
* Strong communication and stakeholder management skills.
* Ability to work in an international and multicultural environment.
* Proactive mindset with strong problem-solving capabilities.
* Fluent English is mandatory.
Nice to Have
* Experience working with service management or warranty systems.
* Exposure to international project management.
* Experience collaborating with remote and offshore teams.## Working Environment
* Fully remote position within Europe.
* International scope with interactions across multiple European countries.
* Collaboration with digital teams based in India and external IT partners.
* Dynamic environment combining operational support and strategic transformation projects.Our commitmentOur greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.Apply Now Fourchette de rémunérationLa rémunération annuelle pour ce poste est comprise entre €28 700,00-€57 227,89 par an.
Les facteurs pouvant influencer la rémunération incluent notamment les compétences, la formation, l’expérience et d’autres qualifications spécifiques du candidat retenu. Les facteurs pouvant influencer la rémunération au sein de cette fourchette comprennent, sans s’y limiter, les compétences, le niveau d’études, l’expérience, l’éventuelle couverture par une convention collective, la rémunération habituellement pratiquée sur le marché pour ce poste, ainsi que toute autre qualification particulière du candidat retenu.[ Autres éléments de rémunérationCe poste peut donner droit à des primes à court terme, sous réserve de conditions définies. AvantagesNous proposons un package de rémunération globale compétitif pouvant inclure d’autres avantages et programmes de bien-être. Ceux-ci varient selon le poste et le lieu et visent à soutenir la santé, la sécurité et la réussite des collaborateurs. Égalité de traitement et non-discriminationCarrier s’engage en faveur de l’égalité de traitement et de la non-discrimination.
Tous les candidats qualifiés seront examinés sans distinction de race, couleur, religion, sexe, orientation sexuelle, identité de genre, origine nationale, âge, handicap ou toute autre catégorie protégée.
Si vous avez besoin d’un aménagement raisonnable pour participer au processus de recrutement, contactez-nous à Carrier.
Recruiting@carrier.com. #J-18808-Ljbffr