Senior Technical Lead Manager

Senior Technical Lead Manager – IT Engineering Back Market is a global marketplace for refurbished devices, aiming to make tech reliable, affordable, and better than new while reducing environmental impact. We provide trustworthy technology with 92% fewer carbon emissions than new devices and help consumers and businesses purchase sustainably. Your Missions Build a collaborative engineering team that ships robust IT solutions our internal customers will genuinely love. Invest in your engineers' growth through coaching, mentoring, and real career development opportunities. Create a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best work. Champion open communication and a thriving feedback culture – because great teams are built on trust and transparency. Technical Strategy & Hands‑On Impact Collaborate across the Platform group to align your team with company objectives and ambitious IT maturity goals. Build roadmaps that balance strategic long‑term vision (governance frameworks, scalable architectures) with tactical quick wins that deliver immediate value. Bring a deep understanding of our SaaS ecosystem and how smart IT engineering amplifies everything we do. Design automation and integration solutions that are clean, maintainable, and built to last. Operational Excellence & Continuous Improvement Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing support. Create a learning environment where experimentation is encouraged and delivery proficiency keeps improving. Lead initiatives that eliminate manual work, boost efficiency, and enforce best‑in‑class governance practices. Be the champion for engineering best practices within the IT function and beyond. You're At The Right Place If You Have A passion for developing people and helping them reach their full potential. The ability to balance team management with hands‑on technical work in meaningful automation projects. Openness to giving and receiving feedback in a safe, supportive environment. Experience in IT engineering or platform teams, with knowledge of our tech stack: Okta, Workday, Workato (or similar iPaaS), Python, APIs, Jamf, GCP, Kubernetes, Docker. Success in environments where leaders clear blockers, facilitate smart decisions, and find creative solutions. Enthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvement. Clear, effective communication in English (written and verbal); French is a plus. Excitement about understanding internal operations and the massive impact IT engineering has on our global organization. A problem‑solving mindset that navigates ambiguity with data, curiosity, and a user‑first approach. A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more value. Nice To Have Experience with identity lifecycle automation and governance frameworks. Background in SRE or DevOps practices applied to IT operations. Experience scaling IT engineering teams in high‑growth, international environments. Hiring Process Phone call with Yann – Technical Talent Acquisition partner (45 minutes). Technical interview with the IT Ops Engineering team & GRC. Management & leadership interview with your future manager & another Engineering Manager. Stakeholders interview with our technical program management team & SecOps team. BM Value interview. Why Should You Join Us? At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We’re a B Corp company (93.2) and embrace inclusion in every aspect of our culture. Benefits A mission‑driven work environment where your day‑to‑day makes an impact on the planet. Hybrid work environment: 2 remote days a week, 1 remote week per quarter, plus 3 flex days. Employee Resource Groups, mentorship programs, comprehensive accessibility policies, and cultural competency training. Referrals increase your chances of interviewing at Back Market by 2x. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Internet Marketplace Platforms #J-18808-Ljbffr