Technical Account Manager
il y a 2 semaines
Technical Account Manager - Security Cleared Fluency in French and English essential. Security clearance is highly desirable. Office based 4 days per week in Sophia Antipolis (Valbonne) or Paris (La Defense area), France. As Technical Account Manager you will develop a deep understanding of the customer’s business and technical needs, delivering tailored technical support solutions to meet their challenges. Your proactive guidance will help keep the customers’ mission‑critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience through best practices and technical recommendations that optimize their return on investment. Key Responsibilities Develop a deep understanding of customer business and technical needs to provide technical information, guidance, and support. Become a trusted advisor by proactively guiding customers with technical recommendations and best practices. Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments in lab equipment, and recommend potential new solutions. Take initiative and ownership of customer incidents to drive timely resolutions. Manage customer communications and expectations until the closure of each case. Participate in customer conference calls or face‑to‑face meetings. Produce service reports summarizing service activity and performance for stakeholders. Report software and hardware issues to the R&D department and assure follow‑up. Skills and Attributes Requirements Good understanding of data networking protocols, specifically TCP/IP, routing, and switching. Hands‑on experience with security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall). Strong troubleshooting and problem‑solving skills. Face‑to‑face and remote customer management experience. Previous experience in a technical support position with telecommunications or large enterprise space. Strong interpersonal and communication skills. Previous experience with Fortinet products is an advantage. Educational and Experience Requirements Minimum of six years of experience in a technical support or post‑sales role. Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent experience. Fortinet certification (FCP, FCSS, FCX) or valid NSE 4/7/8 is a distinct advantage. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Computer and Network Security #J-18808-Ljbffr
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Technical Account Manager
il y a 2 semaines
Valbonne, France Fortinet Temps pleinAs Technical Account Manager you will develop a deep understanding about the customerbusiness / technical needs that will be used to provide technical support solutions tailored to theirneeds and challenges.Your proactive guidance will help keeping the customers mission criticalenvironments healthy by identifying potential issues before they become problems...
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Account Manager
il y a 6 jours
Valbonne, France Arrow Electronics, Inc. Temps plein**Position**: Account Manager **Company Description** Converge, an Arrow company, is a global supply chain partner focused on tackling supply chain challenges and providing solutions for the future. We combine global access, manufacturing industry expertise, and proven quality to create customized, end-to-end supply chain solutions for electronics...
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Technical Leader
il y a 1 semaine
Valbonne, France Trustonic Temps plein**Company Description** Location**:France - commutable distance to Sophia-Antipolis. Hybrid. **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and...
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Technical Writer
il y a 1 semaine
Valbonne, France Step Up Nice Temps pleinSTEP UP is a fast-growing IT and Industrial consulting services company, placing the development of human potential as the primary vector of excellence in business. We're looking for people who share our values and want to join a human scale company. If this sounds like you, and the career below sounds exciting, we'd like to hear from...
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Security-Cleared TAM: France-based Proactive Tech Advisor
il y a 2 semaines
Valbonne, France Fortinet Temps pleinA leading cybersecurity firm is seeking a Technical Account Manager to deliver tailored support solutions in Valbonne, France. The ideal candidate should be fluent in French and English, possess strong troubleshooting skills, and have a minimum of six years in technical support roles. Responsibilities include guiding customers with technical recommendations,...
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Apprentice, Technical Writer
il y a 2 semaines
Valbonne, France Symphony.com Temps pleinAbout us @SymphonyWe’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms : Messaging, Voice, Directory and Analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient...
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Apprentice, Technical Writer
il y a 2 semaines
Valbonne, France Symphony Temps pleinApprentice, Technical Writer Join to apply for the Apprentice, Technical Writer role at Symphony. About us @Symphony We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: Messaging, Voice, Directory and Analytics. Over 1000 institutions use our modular technology built for global...
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Technical Support Engineer
il y a 2 semaines
Valbonne, France Fortinet Temps pleinOverview Job Description Summary: Fortinet is seeking experienced technical support engineers for our expanding EMEA team at the France, Sophia Antipolis office, Technical Assistance Centers. The ideal candidates shall develop in depth knowledge of FortiSIEM product and will possess strong problem-solving skills, exceptional ability to gather and analyze...
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Account Manager
il y a 1 semaine
Valbonne, France la-conciergerie.fr Temps pleinla-conciergerie.fr est devenu un des leader de la conciergerie Airbnb sur la côte d'azur. Nous nous appuyons sur la technologie pour bousculer le secteur des agences de location saisonnière. Nous offrons aux propriétaires une gestion complète avec des revenus optimisés pour leurs locations. Nous sommes une équipe de 20 personnes et bientôt plus...
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Account Manager
il y a 1 semaine
Valbonne, France Planisware Temps pleinPlanisware est à la recherche d'un ( e ) account manager. Leader dans l'édition de logiciels. Avec une base d'utilisateurs déjà forte sur ce marché, Planisware étend ses parts de marché grâce à une offre de pointe, flexible et robuste. Vous serez responsable de: - Gérer un portefeuille de clients et atteindre les objectifs de vente - Aider les...
