Manager, Innovation

Job Description

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years, our culture is guided by The McCarthy Way —our shared approach to working with clients and with each other.

The McCarthy Way is built on four core elements: Excellence , through attracting and developing top talent committed to delivering on our Client Commitment; Collaboration , through seamless, integrated teamwork; Inclusion , through eliminating barriers to belonging and success; and Innovation , through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow—every day.

We are recruiting for a Manager, Innovation to join our team in our Toronto, Calgary or Vancouver office. The successful candidate will be responsible for leading business and technology initiatives, managing projects from planning through implementation, enhancing digital platforms and business applications, driving process improvement and automation opportunities, and supporting stakeholder engagement, training, and change management activities. McCarthy Tétrault employees benefit from a hybrid work environment. This position is to fill an existing vacancy.

Salary Range (Toronto or Vancouver Only): $109,000 – $118,000 annually

The offered salary may vary based on the candidate’s job-specific knowledge, skills, and experience.

As an Innovation Manager, you will :

Platform Development and Process Improvement

• Lead requirements gathering, business analysis, process mapping, QA, and solution design initiatives to support process improvement and digital transformation across the firm.
• Collaborate with business stakeholders and development teams to document requirements, user stories, acceptance criteria, and testing activities for platforms including ServiceNow, Salesforce, SharePoint, Microsoft 365, Kontent.ai and other firm technologies.Support the design, implementation, enhancement, and governance of business applications and technology-enabled solutions.
• Develop and maintain training materials, SOPs, user guides, and other supporting documentation.
• Lead change management, communication, and adoption activities to support successful implementation of new tools, processes, and technologies.
• Provide training, troubleshooting, and ongoing support for business applications and innovation tools.
• Manage content, data quality, and platform configurations, ensuring accuracy, consistency, and compliance with firm standards.
• Monitor project deliverables, manage risks and issues, and remove roadblocks to support successful outcomes.
• Collaborate with cross-functional teams to identify opportunities for process optimization, automation, and continuous improvement.

Project Planning and Management

• Lead and manage multiple concurrent projects and initiatives from requirements gathering through implementation and transition to support.
• Collaborate with stakeholders to define project scope, objectives, requirements, timelines, budgets, and success measures.
• Develop and maintain project plans, status reports, risk logs, and governance documentation.
• Facilitate project meetings, workshops, and stakeholder discussions to drive alignment and decision-making.
• Identify, assess, and manage risks, issues, dependencies, and change requests with a high degree of transparency.
• Track project progress, adoption metrics, and business outcomes to support effective decision-making and continuous improvement.

As our ideal candidate, you will distinguish yourself by the following profile:

• Undergraduate degree in Information Technology, Business, or a related field, or equivalent combination of education and experience.
• Demonstrated expertise with legal innovation tools, platforms, and technology-enabled business solutions.
• Demonstrated experience delivering projects using Agile, Waterfall, and hybrid methodologies.
• Demonstrated experience leveraging AI-enabled tools and technologies to improve productivity, business processes, user experience,