IT Manager, OTS Delivery

As an IT Manager at Amazon, you will work alongside experienced, motivated people who have a passion for improving technology. Our managers are proactive and work to make sure our IT infrastructure is the best it can be. You’ll be responsible for driving innovations that support everyone’s experience – from customers to colleagues – so that our systems are efficient, fast and simple. Your work could include supporting your team as they improve operational processes with new hardware, automate manual processes and question solutions to find the best option for the business. You’ll also manage people and help create a dynamic and positive working environment.Key job responsibilitiesManage and develop on-site support teams and recruit new talentWork with operation leadership to drive support and project deliveryManage and deploy projects, including new technology deployments and internal programManage and solve challenges involving IT infrastructure, such as local site networks, services and hardwareSupport the team with a range of work, including improvements to operational processes, manual work automation and analysis of solutionsA day in the lifeAs an IT Manager, you’ll be responsible for multiple sites and work in different settings where no two days are the same. You'll make sure the IT infrastructure on-site is maintained and operational so that teams can deliver on behalf of our customers. Taking a data-driven approach, you’ll find opportunities to increase automation and efficiency, and pilot different technologies to support these objectives.About the teamYou’ll report directly to the Regional IT Manager and will lead on-site support team of technicians and engineers, coordinate changes and technology launches, and manage risks. This is a collaborative role that will see you working with site leaders and developing people in your team to progress.Basic QualificationsA degree in Computer Science or another technical fieldRelevant experience in managing IT teams and projectsAdvanced proficiency in verbal and written English and FrenchRelevant experience of creating documents like narratives or business reviews to present key metrics and their impact on business objectivesRelevant experience working with networks, IT infrastructure in logistic environmentPreferred QualificationsExperience in a fast-paced customer-centric environmentAdditional IT industry certificationsExperience of communicating with teams from different departments and at various levels of seniorityExperience with ServiceNow systemAmazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr