CRM & E‑Merchandising Manager [CDI]
il y a 1 semaine
Location Paris (11e arrondissement) Mission We are looking for a CRM & E‑Merchandising Manager to drive customer growth, retention, and conversion across our e‑commerce ecosystem. You will own & execute the CRM roadmap (newsletters, flows, SMS, whatsapp…) and the e‑merchandising strategy of our Typology websites & apps, ensuring a seamless, high‑performing customer journey aligned with brand positioning and commercial objectives. You will work closely with Product, Data, and Tech teams to translate insights into impactful, scalable initiatives. Responsibilities Define and execute the CRM strategy across email, SMS, push, whatsapp and other possible upcoming channels : Build, run and optimize lifecycle flow programs (onboarding, replenishment, cross‑sell, reactivation,…). Own the CRM calendar in line with seasonal priorities, launches, and brand moments. Segment regularly audiences using behavioral, transactional, and demographic data to drive relevance. Monitor deliverability, performance, and compliance. Own on‑site merchandising strategy to maximize conversion, AOV, and revenue : Optimize constantly category pages, product listings, recommendations, bundles, and navigation, according to stocks, sales targets, and seasonality. Lead homepage strategy in coordination with launches, campaigns, and stock constraints. Partner with UX, Product, and Tech teams to test and deploy new initiatives through our websites and apps. Performance & Analytics : Identify and rack KPIs for both CRM and e‑merchandising. Run A/B tests and continuously optimize content, mechanics, and user journeys. Produce clear reporting and actionable insights for stakeholders. Collaboration & Project Management : coordinate internal teams and external partners (CRM tools) to ensure consistency between communication plan, CRM messages and on‑site experience. Contribute to international expansion and local adaptations where relevant. Profil 3–5 years of experience in CRM and e‑merchandising within e‑commerce Strong analytical mindset with hands‑on experience using CRM and analytics tools Proven ability to drive revenue through CRM and merchandising strategies Excellent project management skills Comfortable working in a fast‑paced, data‑driven environment Fluent in English; French is a strong plus Profil Experience with CRM platforms CMS/e‑commerce platforms Analytics tools Diversity is the engine of our innovation. We build a culture where difference is valued. These are the principles that guide the way we build our teams, train our leaders, and create a business that's right for everyone who's a part of it. Unfortunately, we cannot respond to each candidate due to the large number of applications received. We come back to candidates whose qualifications best meet our roles- We consider our board members to be full team members. The board is currently composed of Ning Li, Rodolphe Menegaux and Jeremy Uzan. The observer members are Michael Stothard and Marc Simoncini. #J-18808-Ljbffr
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CRM & E‑Merchandising Manager CDI
il y a 2 semaines
Paris, Île-de-France Good Brands Temps pleinTypology is the first skincare brand launched by Good Brands, an ambitious project to build a new generation of digital first consumer brands. Founded in 2019 by serial entrepreneur Ning Li, Typology became the #1 selling skincare brand online in France and operates also in Germany, the USA and Japan.Location: Paris (11e arrondissement)Mission: We are...
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CRM & E‑Merchandising Manager CDI
il y a 7 jours
Voltaire Paris, France Good Brands Temps pleinGood Brands is an ambitious project to build a new generation of digital first consumer brands. Founded in 2019 by serial entrepreneur Ning Li, our first brand - Typology - became the #1 selling skincare brand online in France and operates also in Germany, the USA and Japan.Location: Paris (11e arrondissement)Mission: We are looking for a CRM &...
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CRM & E‑Merchandising Growth Lead
il y a 1 semaine
Paris, France Good Brands Temps pleinA dynamic e-commerce company in Paris is seeking a CRM & E-Merchandising Manager to lead customer growth strategies. The ideal candidate will manage the CRM roadmap and optimize e-merchandising across websites and apps. Strong analytical skills and a background in CRM and e-commerce are essential. This role requires collaboration with various teams and the...
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CRM Consultant
il y a 1 semaine
Paris, Île-de-France Efficy CRM Temps pleinLarge company with great ambitions and close relationsEfficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy's platform includes solutions for marketing automation, sales, project management, customer...
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CRM Manager
il y a 1 semaine
Paris, France Blue Search Conseil Temps plein**CRM Manager**: **ANA/3713** **CDI** **_Paris_** Notre client, une startup e-commerce autofinancée en forte croissance, spécialisée dans l’équipement haut de gamme pour la maison et la cuisine et 100 % fabriqué en France, recherche un(e) Responsable CRM. **Vos missions**: - Vous définissez et mettez en œuvre une stratégie CRM orientée...
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Fine Jewelry Commercial
il y a 3 jours
Paris, France Louis Vuitton Temps pleinPOSTE **La Maison** Depuis 1854, les femmes et les hommes de Louis Vuitton partagent le même esprit d'excellence et réinventent chaque jour leur métier. Louis Vuitton respecte et promeut l’égalité des chances. Nous célébrons et accueillons toutes les singularités et nous engageons à créer un environnement de travail inclusif. L’équipe Au...
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E-merchandising Animation Manager Men
il y a 2 semaines
Paris, France Christian Dior Couture Temps plein**Position**: Le Responsable Animation E-Merchandising sera chargé de définir et de promouvoir la stratégie d'animation des Univers Men & Baby sur le site Dior ainsi que de coordonner les lancements de collections et d'assurer un très haut niveau de qualité du site tout en atteignant les objectifs commerciaux. Il a la charge de 3 E-Merchandisers et 1...
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Merchandising Manager Emea
il y a 2 semaines
Paris, France Berluti Temps plein**Position**: Berluti, unique Maison masculine du Groupe LVMH est née à Paris, en 1895, et s’est élevée au fil des quatre générations successives de la famille Berluti, en cultivant l'art de l'excellence et du savoir-faire en matière de souliers, tout en développant une passion pour le cuir et la patine. En 2005, la Maison a lancé sa collection de...
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CRM Manager | CDI | Full Remote
il y a 4 semaines
Paris, France Standard Ecom Temps pleinLA STANDARD ECOM, C’EST QUOI ET C’EST QUI ? La Standard Ecom est une jeune agence qui accompagne plus d’une trentaine de marques e-commerce comme The Bradery, JIMMY FAIRLY, Delsey dans le développement de leurs stratégies CRM. Cela passe par la mise en place d’automatisations emailing, la gestion de newsletters, la création de campagnes WhatsApp,...
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CRM Manager
il y a 2 jours
Paris, Île-de-France Standard Ecom Temps pleinLA STANDARD ECOM, C'EST QUOI ET C'EST QUI ?La Standard Ecom est une jeune agence qui accompagne plus d'une trentaine de marques e-commerce comme The Bradery, JIMMY FAIRLY, Delsey dans le développement de leurs stratégies CRM. Cela passe par la mise en place d'automatisations emailing, la gestion de newsletters, la création de campagnes WhatsApp, etc.Au...
