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Hybrid system Technical Customer Assurance Manager in France
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Hybrid System Technical Customer Assurance Manager – France 1 day ago | Be among the first 25 applicants. HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024 offers a portfolio that spans printing, personal computing, software, services and IT infrastructure. Job Summary The Technical Customer Assurance Manager (TCAM) resolves moderate to complex technical issues across hardware and software environments for internal and external customers. Serving as a trusted consultant, the TCAM leads technical assurance activities, architects and integrates solutions, and proactively mitigates risk. The role is pivotal in driving customer satisfaction, accelerating incident resolution, and enabling innovation through advanced technical expertise and cross‑functional collaboration. Key Responsibilities Resolve moderate to complex technical problems (hardware/software) for customers and end users, leveraging proactive monitoring and notifications. Set service direction aligned to customer needs and coordinate closely with internal and external stakeholders. Act as a trusted consultant to plan, coordinate, and architect innovative solutions, serving as the primary technical advocate for assigned customers. Collaborate with ecosystem partners (e.g., Microsoft, Google, Zoom, Pexip) and end users to prevent or minimize issues and recommend continuous improvements. Architect, deploy, manage and integrate solutions in customer environments; participate in architecture and design reviews to improve product quality. Work cross‑functionally to deliver support efficiently, enhance troubleshooting effectiveness, and drive successful outcomes. Support initiatives that expand business opportunities through innovative technologies and services. Apply advanced subject‑matter expertise, lead and contribute to complex projects, and exercise independent judgment to resolve business issues. Build productive relationships internally and externally; mentor junior team members as needed. Own governance and reporting: conduct service reviews, maintain operational dashboards and provide executive incident summaries and RCAs for critical events. Ensure all activities comply with HP privacy and EU GDPR requirements or relevant rules applicable to service delivery location. Education & Experience Bachelor’s degree or higher in a relevant discipline, or equivalent professional experience. Typically 7–10 years of experience in remote support, technical account management, customer environments, or a related field. Preferred Certifications Wireshark WCA, Cisco CCNE or other network certifications Microsoft Teams Administration Pexip CET Technical Skills Experienced in Unified Communications Exposure to Microsoft Teams, Zoom, Google Meet, Pexip Automation and scripting Operating systems (Linux) Root cause analysis and diagnostics SaaS and cloud services TCP/IP and networking Communication Protocols H323, SIP, WebRTC Technical services and support Workflow and ticket management tools Core Competencies Effective communication Results orientation Learning agility Digital fluency Customer centricity Work Location & Language Requirements Primary location: France, coverage aligned to CET/CEST business hours. French language proficiency required (professional fluency for customer communications, meetings, and documentation). English language proficiency also required for global collaboration and reporting. Impact & Scope TCAM provides expertise to different project teams; participates in cross‑functional initiatives that improve customer outcomes and operational excellence. Complexity Works on complex problems requiring in‑depth evaluation of multiple factors; exercises independent judgment and advanced problem‑solving skills. Disclaimer This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, skills, or responsibilities. Duties may change, and additional tasks may be assigned as business needs evolve. Why Joining HP France? At HP France, you will be immersed in an inspiring workplace where collaboration thrives, and you can learn, grow, and develop professionally and personally. You will have empowering responsibilities, the opportunity to advance your career, and a great work‑life balance with benefits such as meal vouchers, discounts on HP products, and more. HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities. Our promise: To create a diverse and inclusive working environment. So, what are you waiting for? Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra‑connected open spaces. #J-18808-Ljbffr
