Community Manager en voyage de Voyage

Company Description

L.A Dream Travel & Services is a travel agency dedicated to creating memorable and personalized travel experiences for clients. The company offers a range of services, including trip planning, booking, and on-the-ground support for travelers. With a focus on quality service and customer satisfaction, L.A Dream Travel & Services helps clients discover new destinations with ease and confidence. The team values collaboration, professionalism, and a passion for travel, making it an engaging environment for people who enjoy working closely with travelers. L.A Dream Travel & Services continues to grow its client community by delivering reliable, tailored travel solutions.

Role Description

The Community Manager en voyage de Voyage is a full-time, on-site role based in Boulogne-Billancourt. This role is responsible for engaging and supporting the traveler community before, during, and after their trips, both in person and through digital channels. Daily tasks include responding to client inquiries, providing travel information and updates, coordinating with travel partners, and ensuring a positive experience throughout the travel journey. The Community Manager will monitor feedback, manage social media and messaging platforms related to ongoing trips, and help resolve issues promptly and professionally. The role also involves collaborating with internal teams to improve services, contribute to promotional initiatives, and maintain accurate records of client interactions and travel activities.

Qualifications

• Strong communication and customer service skills, with the ability to support travelers in a clear, empathetic, and professional manner.
• Experience in community management, client relations, or hospitality, ideally within the travel or tourism sector.
• Organizational and problem-solving abilities, including managing multiple requests, handling unexpected situations, and following established procedures.
• Comfort with digital tools and social media platforms used to interact with clients and share travel information.
• Fluency in French and good proficiency in English; additional languages are an asset.
• Ability to work on-site in Boulogne-Billancourt, including occasional flexible hours aligned with traveler needs.
• Interest in travel, cultural discovery, and creating positive experiences for diverse client groups.
• Relevant education or training in tourism, hospitality, communications, or a related field is preferred.