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IT Support Specialist
il y a 1 mois
The U.S. Embassy & Consulates in France is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, both internal and external.
Key Responsibilities:
- Provide Tier 1 technical support to customers via phone, email, and chat
- Troubleshoot technical issues and resolve incidents in a timely manner
- Collaborate with cross-functional teams to address complex technical issues
- Perform limited systems administrator functions, such as network and enterprise application account creation and management
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or related field
- At least 2 years of experience in IT operations or providing Tier 0/1 IT support
- Good working knowledge of English and French languages
