Senior IT Support Specialist
il y a 4 heures
Wiser Solutions, Inc. is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support services to our employees, ensuring seamless operation of our network infrastructure, and collaborating with our Enterprise Systems Manager to drive process improvements.
Key Responsibilities:- Provide expert-level support for network administration, troubleshooting, and maintenance, including SD-WAN, IPSec, VPN, and Firewalls.
- Administer Active Directory, Azure, and AWS environments, ensuring secure and efficient operation.
- Configure and maintain Windows Server (201x, 202x) and SharePoint environments, ensuring optimal performance and security.
- Develop and implement automation scripts using Windows PowerShell, Python, or other tools to streamline processes and improve efficiency.
- Collaborate with the Service Desk team to resolve complex technical issues and provide exceptional customer service.
- Stay up-to-date with the latest technologies and best practices, applying knowledge to drive process improvements and enhance the overall IT experience.
- Bachelor's degree in Computer Science or Information Technology, or relevant work experience.
- 7+ years of relevant support and administration experience, with 2+ years in a senior administrative position.
- Progressive certifications related to the role, such as Cisco/Meraki, Microsoft Support Certifications, or CompTIA A+.
- Excellent communication skills, with the ability to assist users with varying levels of technical expertise.
- Strong command of the English language.
Wiser Solutions, Inc. is an Equal Opportunity Employer, committed to providing a work environment free of discrimination, harassment, and retaliation. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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