Brand Leader: Senior Store Manager

il y a 4 semaines


Valenciennes, Hauts-de-France Lyreco Group (Italy) Temps plein
Job Title: Brand Leader: Senior Store Management

We are seeking a highly skilled and experienced Brand Leader: Senior Store Management to join our team at Lyreco Group (Italy). This is a unique opportunity to lead our global CRM initiatives and drive business growth.

Key Responsibilities:
  • Oversee the global support and improvements of our CRM platforms for Customer Care, Sales, and Marketing across 26 countries.
  • Drive projects from initiation through to completion, ensuring a seamless transition while enhancing the overall CRM capabilities.
  • Manage and optimize CRM functionalities to support Sales, Customer Care, and Marketing teams post-implementation.
  • Develop and execute a comprehensive change management plan, including communication strategies, training programs, and support mechanisms to ensure smooth adoption of the system.
  • Lead a team of CRM specialists and provide them with the necessary training, support, and development.
  • Analyze system data to inform business decisions and future CRM strategies.
Requirements:
  • 3+ years of experience in CRM implementation and management (must include Customer Care), with a proven track record of delivering large-scale projects.
  • ~5+ years of experience at a senior management level in a Customer Care environment.
  • ~ Experience with at least two of the following CRM systems: Zendesk, Salesforce, and Dynamics.
  • ~ Strong stakeholder management and communication skills, with the ability to influence senior leaders and engage with technical and non-technical stakeholders.
  • ~ Relevant CRM platform certification is a plus.
What We Offer:
  • A full-time job in a dynamic, passionate, international team.
  • Competitive salary.
  • CV in English.


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