Brand Leader: Senior Store Manager
il y a 4 semaines
We are seeking a highly skilled and experienced Brand Leader: Senior Store Management to join our team at Lyreco Group (Italy). This is a unique opportunity to lead our global CRM initiatives and drive business growth.
Key Responsibilities:- Oversee the global support and improvements of our CRM platforms for Customer Care, Sales, and Marketing across 26 countries.
- Drive projects from initiation through to completion, ensuring a seamless transition while enhancing the overall CRM capabilities.
- Manage and optimize CRM functionalities to support Sales, Customer Care, and Marketing teams post-implementation.
- Develop and execute a comprehensive change management plan, including communication strategies, training programs, and support mechanisms to ensure smooth adoption of the system.
- Lead a team of CRM specialists and provide them with the necessary training, support, and development.
- Analyze system data to inform business decisions and future CRM strategies.
- 3+ years of experience in CRM implementation and management (must include Customer Care), with a proven track record of delivering large-scale projects.
- ~5+ years of experience at a senior management level in a Customer Care environment.
- ~ Experience with at least two of the following CRM systems: Zendesk, Salesforce, and Dynamics.
- ~ Strong stakeholder management and communication skills, with the ability to influence senior leaders and engage with technical and non-technical stakeholders.
- ~ Relevant CRM platform certification is a plus.
- A full-time job in a dynamic, passionate, international team.
- Competitive salary.
- CV in English.
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Brand Director: Senior Store Operations
il y a 3 semaines
Valenciennes, Hauts-de-France Lyreco Group (Italy) Temps pleinJob Title: Brand Leader: Senior Store ManagementLyreco Group (Italy) is seeking a highly skilled and experienced Brand Leader to join our team. As a Senior Store Manager, you will be responsible for overseeing the global support and improvement of our CRM platforms for Customer Care, Sales, and Marketing across 26 countries.Key Responsibilities:Drive the...
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Brand Director: Senior Store Operations
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Strategic Brand and Communication Lead
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Communication and Brand Manager
Il y a 2 mois
Valenciennes, Hauts-de-France Lyreco Group Temps pleinAbout Lyreco GroupThe Lyreco Group is a leading European distributor of workplace products and services, operating in 25 countries and serving 40 countries globally. As a privately-owned company since 1926, Lyreco has established itself as a pioneer in delivering sustainable workplace solutions.Job SummaryWe are seeking a highly skilled Communication and...
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Communication and Brand Manager
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Communication and Brand Manager
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Valenciennes, Hauts-de-France Lyreco Group Temps pleinAbout Lyreco GroupThe Lyreco Group is a leading European distributor of workplace products and services, operating in 25 countries and serving 40 countries globally. As a privately-owned company since 1926, Lyreco is committed to delivering sustainable solutions to meet the needs of any workplace, enabling its people to focus on what matters most.Job Title:...
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Strategic Communication and Brand Manager
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il y a 3 semaines
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il y a 3 semaines
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il y a 3 semaines
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