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CRM Platform Manager
il y a 1 mois
The CRM Platform Manager will oversee the global support and improvements of our CRM platforms for Customer Care, Sales, and Marketing across 26 countries. This individual will drive the projects from initiation through to completion, ensuring a seamless transition while enhancing the overall CRM capabilities.
Key Responsibilities:- Develop and implement best practices for Customer Care processes, leveraging the capabilities of the new CRM platform.
- Manage and optimize CRM functionalities to support Sales, Customer Care, and Marketing teams post-implementation.
- Drive CRM initiatives to improve customer engagement, operational efficiency, and data accuracy.
- Lead a team of CRM specialists and provide them with the necessary training, support, and development.
- Provide regular status reports, including KPIs such as user adoption, system performance, and data accuracy.
- 3+ years of experience in CRM implementation and management (must include Customer Care), with a proven track record of delivering large-scale projects.
- 5+ years of experience at a senior management level in a Customer Care environment.
- Experience with at least two of the following CRM systems: Zendesk, Salesforce, and Dynamics.
- Strong stakeholder management and communication skills, with the ability to influence senior leaders and engage with technical and non-technical stakeholders.
- Experience working with cross-functional/multicultural teams and managing stakeholder relationships across multiple countries and regions.
- A full-time job in a dynamic, passionate, international team.
- Competitive salary.
- Benefit system.
- Hybrid work model.
