Senior Program Manager

il y a 4 jours

Clichy, Île-de-France Amazon France Logistique SAS - A41 Temps plein
Job Description

Amazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Europe. The successful candidate will be a key member of the European Customer Service team.

Key Responsibilities
  • Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
  • Interact with cross-disciplinary and cross-functional teams like Customer Service Operations, Retail, Seller Services, and Transportation, software development and IT to design the program's standard operational procedures, processes and technical requirements.
  • Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
  • Schedule, secure resources and manage cross-functional teams to deliver to these projects.
  • Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
  • Monitor the program's overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
  • Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
  • Expert stakeholder management and relationship building skills.
  • Provide program progress reporting on a regular basis.
  • Where applicable, manage and oversee third-party contributions to the program.
  • End-to-end responsibility for the program's execution and success.
Requirements
  • Experience in program or project management.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Preferred Qualifications
  • Experience leading process improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifiée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon.

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