Senior Program Manager
il y a 7 jours
Amazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.
Key Responsibilities- Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
- Interact with cross-disciplinary and cross-functional teams like Customer Service Operations, Retail, Seller Services, and Transportation, software development and IT to design the program's standard operational procedures, processes and technical requirements.
- Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
- Schedule, secure resources and manage cross-functional teams to deliver to these projects.
- Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
- Monitor the program's overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
- Expert stakeholder management and relationship building skills.
- Provide program progress reporting on a regular basis.
- Where applicable manage and oversee third-party contributions to the program.
- End-to-end responsibility for the program's execution and success.
- Experience in program or project management.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Experience leading process improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
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Clichy, Île-de-France Amazon France Transport SAS - F15 Temps pleinJob SummaryThis role can be located in any Amazon corporate office across Europe. The Transportation, Risk and Compliance team is seeking a Senior Program Manager with a strong background in managing Third Party (3P) Payroll and Time and Attendance Providers.Key ResponsibilitiesOwn program strategy, end-to-end delivery, and communicate results to senior...
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Clichy, Île-de-France Amazon France Transport SAS - F15 Temps pleinJob DescriptionThis role can be located in any Amazon corporate office across Europe.The Transportation, Risk and Compliance team is seeking a Senior Program Manager with a strong background in managing Third Party (3P) Payroll and Time and Attendance Providers.The ideal candidate is a motivated self-starter with a strong background in 3P Payroll and Time &...
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Senior Program Manager, Ethics and Compliance
il y a 2 semaines
Clichy, Île-de-France Amazon France Transport SAS - F15 Temps pleinJob DescriptionThis role can be located in any Amazon corporate office across Europe.The Transportation, Risk and Compliance team is seeking a Senior Program Manager with a strong background in managing Third Party (3P) Payroll and Time and Attendance Providers.The ideal candidate is a motivated self-starter with a strong background in 3P Payroll and Time &...