Guest Services Representative
Il y a 2 mois
Job Title: Guest Services Representative
Company Overview:
Accor is a global leader in hospitality, offering a diverse range of accommodations and services that cater to the needs of travelers worldwide. Our commitment to excellence and guest satisfaction sets us apart in the industry.
Job Responsibilities:
- Welcome and assist patrons during their arrival and departure
- Process guest registrations, allocate accommodations, and manage unique requests
- Promote room sales and highlight hotel amenities
- Handle guest transactions and maintain financial accuracy
- Respond to guest inquiries and fulfill requests in a timely and courteous manner
- Collaborate with housekeeping to ensure room readiness
- Exhibit knowledge of reservation systems and maintain professional appearance
- Inform guests about hotel offerings and ensure adherence to safety protocols
- Undertake additional responsibilities as required
Qualifications:
- High school diploma or equivalent qualification
- Prior experience in a premium hotel environment is advantageous
- Professional demeanor and outstanding communication abilities
- Capability to remain on feet for prolonged periods
Additional Information:
Accor is dedicated to fostering a diverse and inclusive workplace, actively seeking to attract and develop a wide range of talent.
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