Guest Services Representative

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Guest Services Representative

Company Overview:
Accor is a global leader in hospitality, offering a diverse range of accommodations and services that cater to the needs of travelers worldwide. Our commitment to excellence and guest satisfaction sets us apart in the industry.

Job Responsibilities:

  • Welcome and assist patrons during their arrival and departure
  • Process guest registrations, allocate accommodations, and manage unique requests
  • Promote room sales and highlight hotel amenities
  • Handle guest transactions and maintain financial accuracy
  • Respond to guest inquiries and fulfill requests in a timely and courteous manner
  • Collaborate with housekeeping to ensure room readiness
  • Exhibit knowledge of reservation systems and maintain professional appearance
  • Inform guests about hotel offerings and ensure adherence to safety protocols
  • Undertake additional responsibilities as required

Qualifications:

  • High school diploma or equivalent qualification
  • Prior experience in a premium hotel environment is advantageous
  • Professional demeanor and outstanding communication abilities
  • Capability to remain on feet for prolonged periods

Additional Information:
Accor is dedicated to fostering a diverse and inclusive workplace, actively seeking to attract and develop a wide range of talent.


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