Customer Service Representative
il y a 1 semaine
At Accor, we're committed to delivering exceptional guest experiences. As a Customer Service Representative, you'll play a vital role in making our guests feel welcome and valued. Your primary responsibility will be to consistently offer friendly and engaging service, ensuring that every guest has a memorable stay with us.
Key Responsibilities:
Offer exceptional service to guests, ensuring their needs are met and exceeded
Ensure the best selection for the guest and maximize revenue through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
Requirements:
Guest-focused personality is essential
Prior experience working with Opera or a related system is an asset
Strong interpersonal and problem-solving abilities
Fluency in English, additional languages are a plus
What's in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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