Customer Service Representative

il y a 1 semaine


IssylesMoulineaux, Île-de-France Accor Temps plein
Customer Service Representative

At Accor, we're committed to delivering exceptional guest experiences. As a Customer Service Representative, you'll play a vital role in making our guests feel welcome and valued. Your primary responsibility will be to consistently offer friendly and engaging service, ensuring that every guest has a memorable stay with us.

Key Responsibilities:
Offer exceptional service to guests, ensuring their needs are met and exceeded
Ensure the best selection for the guest and maximize revenue through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Requirements:
Guest-focused personality is essential
Prior experience working with Opera or a related system is an asset
Strong interpersonal and problem-solving abilities
Fluency in English, additional languages are a plus

What's in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Customer Service RepresentativeAs a Customer Service Representative at Accor, you will be the first point of contact for our guests, setting the tone for an exceptional experience. Your role will involve consistently offering friendly and engaging service, ensuring the best selection for the guest, and maximizing revenue through up-selling. You will also...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Mövenpick Hotel Hanoi. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming and outgoing calls, and assisting with various administrative tasks.Key ResponsibilitiesProcess all incoming...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At MGallery Hotel Collection, we are seeking a skilled Customer Service Representative to join our team in Nairobi. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Receive and respond to guest calls in a professional and friendly manner.Maintain effective...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **About Us**The 3*-Superior Mercure Hotel Stuttgart Gerlingen is a modern hotel with 95 business rooms designed to make you feel at home. Our restaurant, Volare Antipasteria, offers a culinary journey with a Mediterranean flair, serving typical Italian dishes and fine wines in an 80-seat setting. Our 250 sqm conference area features modern meeting rooms for...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at MGallery Hotel Collection. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesReceive and respond to guest calls in a...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at the Welcome Center. As a key member of our operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Greet and respond to guest inquiries in a professional and friendly...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    As a Customer Service Representative at MGallery Nairobi Gigiri, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive.Key responsibilities include:Receiving and directing internal and external calls with efficiency and professionalism.Maintaining effective communication with all related...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at the Welcome Center. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Respond to guest calls in a professional and friendly manner,...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at MGallery Nairobi Gigiri. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.Key ResponsibilitiesGuest Service: Consistently offer professional,...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Job Summary**We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.**Key Responsibilities:**Meet and greet...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    About the Role:The successful candidate will be responsible for handling hotel reservations, providing exceptional customer service, and ensuring a seamless guest experience. This role is ideal for individuals who are passionate about delivering outstanding service and are looking to develop their skills in a dynamic and fast-paced environment.Key...


  • Veneux-les-Sablons, Île-de-France Groupement Les Mousquetaires Temps plein

    About the CompanyThe Groupement Les Mousquetaires is a leading player in the retail industry, operating 7 major brands. Joining our team means becoming part of a unique group that combines expertise in food, home improvement, and mobility, with a presence on three markets and a workforce of 150,000 employees.Intermarché is the historic brand of the...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a highly skilled and experienced Guest Liaison to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Handle all incoming calls and respond to guest inquiries in...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionAs a Connect Associate at Accor, you will be responsible for providing exceptional customer service to our guests and callers. Your primary goal will be to ensure that all inquiries and requests are handled in a professional, yet warm and friendly manner.Key Responsibilities:Provide concise information to guests and callers about our services...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionAs a Connect Associate at Accor, you will be responsible for providing exceptional customer service to our guests and callers. Your primary goal will be to ensure that all inquiries and requests are handled in a professional, yet warm and friendly manner.Key Responsibilities:Provide concise information to guests and callers about our services...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionAs a Connect Associate at Accor, you will be responsible for providing exceptional customer service to our guests and callers. Your primary goal will be to ensure that all inquiries and requests are handled in a professional, yet warm and friendly manner.Key Responsibilities:Provide concise information to guests and callers about our services...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Job Description**As a Connect Associate at Accor, you will be responsible for providing exceptional customer service to our guests and callers. Your role will involve ensuring speedy and courteous answering of incoming telephone calls, both internal and external, following standard phrases.**Key Responsibilities:**Provide concise information to guests and...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Job Description**As a Connect Associate at Accor, you will be responsible for providing exceptional customer service to our guests and callers.**Key Responsibilities:**Ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the organization.Attend to all guest queries, enquiries and...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Telephone OperatorWe are seeking a skilled and courteous Telephone Operator to join our team at Mövenpick Hotel Hanoi. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming and outgoing calls, and ensuring a seamless experience for all callers.Key...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryAs a Telephone Operator at Mövenpick Hotel Hanoi, you will be responsible for providing exceptional customer service to our guests. Your primary role will be to handle incoming and outgoing calls, assist guests with international calls and directory queries, and report any complaints or irregularities to the Telephone Supervisor.Key...